Debra Hall
Newport
Summary
May 2026 graduate with foundational knowledge in Registered Nursing and hands-on experience gained through academics, clinicals, and preceptorship. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Detail-oriented professional with a strong background in patient access and customer service. Proficient in streamlining processes to reduce wait times while ensuring HIPAA compliance. Eager to leverage skills to enhance patient care and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Unity Health Newport
Newport, AR
01.2024 - Current
- Facilitated patient registration and insurance verification processes efficiently.
- Managed incoming calls, addressing inquiries and scheduling appointments effectively.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Streamlined patient check-in procedures, reducing wait times significantly.
- Trained new staff on procedures for accessing patient information and handling sensitive data securely.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Verified patient insurance eligibility and entered patient information into system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Guest Services Attendant
Target
Jonesboro, AR
05.2018 - 07.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Monitored checkout processes, ensuring accuracy in transactions and minimizing wait times.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Oversaw daily operations, ensuring compliance with safety standards and quality control measures.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Starbucks Team Lead
Target
Jonesboro, AR
10.2005 - 05.2018
- Led daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored new team members in core processes and customer service practices.
- Streamlined inventory management processes, enhancing product availability and reducing stock discrepancies.
- Coordinated team schedules, optimizing labor resources to meet peak demand periods efficiently.
- Implemented process improvements that increased workflow efficiency and reduced turnaround times.
- Developed strong partnerships with cross-functional teams to enhance overall store performance and customer satisfaction.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Assisted in recruitment to build team of top performers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Associate Manager
Build A Bear Workshop Inc
Jonesboro, AR
09.2006 - 03.2013
- Led team in achieving high customer satisfaction scores through effective training and support.
- Streamlined operational processes to enhance inventory management efficiency across multiple locations.
- Developed and implemented staff training programs, improving onboarding experience for new employees.
- Oversaw sales initiatives that increased store revenue through targeted promotions and merchandising strategies.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on retail best practices and customer service standards.
- Managed cash handling processes, maintaining accuracy in transactions and register balances.
- Assembled high-quality bear products by following precise guidelines and specifications.
Education
Associate of Science - Registered Nursing
Arkansas State University Newport, US
Newport, AR05-2026
Skills
- Insurance verification
- HIPAA compliance
- Patient registration
- Registration and admissions
- Problem-solving
- Administrative and office support
- Reliability and dedication
- Flexible schedule
- Customer Service
- Caring and empathetic
Certification
- Basic Life Support, American Heart Association - 03/2025
Timeline
Patient Access Representative
Unity Health Newport
01.2024 - Current
Guest Services Attendant
Target
05.2018 - 07.2019
Associate Manager
Build A Bear Workshop Inc
09.2006 - 03.2013
Starbucks Team Lead
Target
10.2005 - 05.2018
Associate of Science - Registered Nursing
Arkansas State University Newport, US