Debra Holmquest
Rogers
Summary
Experienced with handling cash transactions and assisting customers. Utilizes effective communication to address customer needs and ensure satisfaction. Knowledge of retail procedures and maintaining accurate records of sales and inventory.
Consistently provided friendly and efficient service, contributing to positive customer experience. Demonstrated reliability and effective communication skills to resolve customer inquiries and maintain smooth transactions.
Proven ability to handle cash, manage merchandise, and assist customers with their needs. Known for strong teamwork and adaptability in fast-paced environments, ensuring smooth daily operations.
Overview
20
20
years of professional experience
Work History
Front End Retail Cashier
Walmart
04.2020 - 04.2022
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Maintained cleanliness and organization of checkout area, improving workflow efficiency.
- Provided excellent customer service by resolving issues promptly and professionally.
Dental Office Manager
Ocean Dental Group
04.2019 - 04.2020
- Developed patient communication strategies to improve satisfaction and retention rates.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
Office Manager
Dr. David Zarlingo
03.2006 - 07.2010
- Managed daily office operations, ensuring efficient workflow and adherence to procedures.
- Coordinated scheduling for staff and patient appointments, optimizing resource allocation and time management.
- Supervised administrative staff, promoting team collaboration and professional development.
- Implemented office policies and procedures, enhancing operational efficiency and compliance with regulations.
- Developed training materials for new hires, streamlining onboarding processes and improving team performance.
- Maintained office supplies inventory, negotiating with vendors to secure cost-effective contracts and timely deliveries.
- Fostered positive relationships with patients through effective communication and responsive service delivery.
- Oversaw financial management tasks, including budgeting, invoicing, and expense tracking to ensure fiscal responsibility.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Dental Office Manager
Dr. David Phillips
07.2002 - 04.2006
- Managed patient scheduling to optimize office workflow and reduce appointment wait times.
- Implemented electronic health record systems to enhance data accuracy and patient care efficiency.
- Trained staff on office protocols, improving team performance and service quality.
- Coordinated billing processes, ensuring timely collections and reducing outstanding accounts receivable.
- Oversaw inventory management, ensuring adequate supplies while minimizing costs through vendor negotiations.
- Conducted regular staff meetings to address issues, promote teamwork, and align on goals.
- Ensured compliance with dental regulations and standards, maintaining high-quality care practices in the office.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Education
Associate of Science - Dental Management
University of Southern California
Los Angeles, CA05-1991
Skills
- Patience and empathy
- Reliability and punctuality
- Teamwork orientation
- Cash handling expertise
Timeline
Front End Retail Cashier
Walmart
04.2020 - 04.2022
Dental Office Manager
Ocean Dental Group
04.2019 - 04.2020
Office Manager
Dr. David Zarlingo
03.2006 - 07.2010
Dental Office Manager
Dr. David Phillips
07.2002 - 04.2006
Associate of Science - Dental Management
University of Southern California
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