Deena K. Carrow
Cabot,AR
Summary
I am a hard-working and personable employee with diverse interests. I have a variety of skills ranging from childcare to life coaching.
Overview
36
36
years of professional experience
Work History
Client Advocate
Options Pregnancy Center
04.2021 - Current
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Delivered informative presentations to prospective clients on services offered, resulting in increased business opportunities.
- Educated patients on available wellness services and guided each through process.
- Maintained high levels of client retention with personalized follow-up strategies.
- Managed data integrity by implementing methods to enhance information confidentiality
Cosmetologist
Self-employed
01.1990 - 05.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Education
High School Diploma -
Urbana High School
Urbana, IL05.1969
Skills
Typing 50 wpm
General knowledge of Windows
Timeline
Client Advocate
Options Pregnancy Center
04.2021 - Current
Cosmetologist
Self-employed
01.1990 - 05.2021
High School Diploma -
Urbana High School