DEJAH JOHNSON
Jonesboro,AR
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Sales Representative
Irby Utilities
08.2023 - Current
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Enhanced overall customer experience by providing personalized recommendations based on their preferences and needs.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
Customer Service Representative
Irby Utilities
01.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager
Metro By T-Mobile
03.2021 - 12.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Increased sales by offering advice on purchases and promoting additional products
- Retained excellent client satisfaction ratings through outstanding service delivery
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Cook Cashier Customer Service
Taco Bell
02.2014 - 02.2021
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
- Helped customers find specific products, answering questions and offering advice
- Increased sales % by suggesting specific purchases to customers
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Prepared food
- Answered phone calls to assist customers with questions and mobile orders
- Trained new team members in cash register operation, stock procedures and customer service Associate of Arts in General Studies.
Server
Cracker Barrel
10.2017 - 07.2019
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Greeted and maintained relationships with regular customers.
Education
Bachelor of Arts - Psychology
Arkansas State University
Jonesboro, AR12.2024
Associate of Arts - Liberal Arts And General Studies
Arkansas State University
Newport, Jonesboro, Ar07.2020
Skills
- Staff Training
- Product knowledge
- Strategic planning
- Exceptional Customer Service
- Problem-solving skills
- Relationship building
- Attention to Detail
- Positive Attitude
- Interpersonal Skills
Timeline
Customer Sales Representative
Irby Utilities
08.2023 - Current
Customer Service Representative
Irby Utilities
01.2022 - 08.2023
Assistant Manager
Metro By T-Mobile
03.2021 - 12.2022
Server
Cracker Barrel
10.2017 - 07.2019
Cook Cashier Customer Service
Taco Bell
02.2014 - 02.2021
Bachelor of Arts - Psychology
Arkansas State University
Associate of Arts - Liberal Arts And General Studies
Arkansas State University
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