Deketra Washington
Little Rock,AR
Summary
To use my experience to seek Employment.
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
17
17
years of professional experience
Work History
Patient Service Specialist Hybrid
CARTI Cancer Center
06.2021 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Worked close with Patient Financial Avocate to have patient sign cost estimates for their appointment and scan them into the proper place.
- Explained Cost Estimates to the patients.
- Take Payments from patients when needed.
- Get orders from inside and out doctors to get their patients scheduled for procedures.
- Document the patient insurance in their chart and make sure it has not changed.
- Work out of several different inboxes to make sure job is done properly.
MA/CNA
Arkansas Heart Hospital
03.2014 - Current
- Assist the doctor with getting patients ready for their procedures
- Charted on all patients
- Assembled charts on all patients
- Answered phone calls to assist patients with appointment times
- Filed paperwork to be scanned, etc
MA/CNA
Circle of Friends Clinic ACH
01.2018 - 06.2021
- Vitals
- Rooming patient
- Charting on patients
- Answering phones and setting appointments for patients
- Assisting nurses and doctors with everyday tasks
- Filed patients paperwork to be scanned, etc
CNA
Foxridge Senior Luxury Living
01.2017 - 03.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
St. Vincent Infirmary
02.2013 - 06.2014
- Vitals
- Blood Sugars
- ADLs
- Charting
- Work in all units of the hospital
Baptist Health Medical Center
08.2011 - 03.2013
- Vital signs
- Blood sugar
- ADLs
- Charting
- Worked in
Customer Service
AT&T Call Center
06.2008 - 06.2011
- Answer phones
- Assisting customers with bills
- Answering any questions they may have had
- Helping fix phones and helping customers with accounts
Medical Assistant
Jimmerson Family Healthcare
01.2008 - 03.2008
- EKGs
- Vitals
- Working with a Dr
- Was an externship I completed in 2008
Education
Pulaski Tech College
01.2013
CNA License -
CNA Licenses
Little Rock, AR08.2011
Medical Assistant -
Remington College
Little Rock, Ar05.2008
High School -
McClellan High School
06.2007
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Customer service
- Healthcare systems
- HIPAA compliance
- Phone and computer Skills
- Cash handling
- Account documentation
- Payments processing
- Strong work ethic
Timeline
Patient Service Specialist Hybrid
CARTI Cancer Center
06.2021 - Current
MA/CNA
Circle of Friends Clinic ACH
01.2018 - 06.2021
CNA
Foxridge Senior Luxury Living
01.2017 - 03.2018
MA/CNA
Arkansas Heart Hospital
03.2014 - Current
CNA
St. Vincent Infirmary
02.2013 - 06.2014
Baptist Health Medical Center
08.2011 - 03.2013
Customer Service
AT&T Call Center
06.2008 - 06.2011
Medical Assistant
Jimmerson Family Healthcare
01.2008 - 03.2008
Medical Assistant -
Remington College
High School -
McClellan High School
Pulaski Tech College
CNA License -
CNA Licenses
Similar Profiles
Hunter WeatherlyHunter Weatherly
CT Technologist at CARTI Cancer CenterCT Technologist at CARTI Cancer Center
Donna LasterDonna Laster
Director, Cancer Registry at CARTI Cancer CenterDirector, Cancer Registry at CARTI Cancer Center
Krystle LallKrystle Lall
Patient Service Specialist at CARTI Cancer CenterPatient Service Specialist at CARTI Cancer Center