Delvin Thomas
Little Rock
Summary
High-performing meat department clerk lead with over 11 years of experience, and over 4 years of leadership experience demonstrated success in being highly motivated in impacting organizational outcomes through being consistent throughout the work day, maintaining effective communication, and proactive guidance to higher levels of management. More so confident in ability to collaborate with cross functional teams to solve complex, high-stakes problems. Committed to continuous improvement with team success and want to continue growing skills in helping business needs, providing coworkers/clients with the best possible experience, and creating continuous growth in every job role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Kroger
12.2013 - Current
- Meticulously handled POS systems include credit, cash, exchanges, return, and refunds to ensure seamless and accurate cash flow
- Transported, organized, labeled and processed over 5,000 items of inventory daily accommodation constantly changing shipment schedules and delivery items
- Perform daily quality checks of inventory, ensuring damaged items were reported and removed for inspection
- Swiftly and professionally addressed any customer complaints, escalating to higher management when requested
- Improved internal stocking process that saved each employee 1 hour per shift
Transport Safety Administration Officer
Airport
06.2024 - 01.2025
- Maintained a calm demeanor in high-pressure situations
- Provided exceptional customer service, enhancing traveler experience
- Utilized advanced technology to streamline security checks
- Ensured passenger safety through thorough screening processes
- Trained new officers, improving team efficiency and performance
- Enhanced airport security protocols, reducing incidents by 30%
- Achieved a 99% accuracy rate in detecting prohibited items
Meat and Seafood Clerk
Kroger
12.2017 - 12.2024
- Worked with team members to maintain smooth operations and high standards of customer during high volume rushes fulfilling over 150+ customers orders per shift
- Maintained a que of 90% which demonstrated leadership and attention to detail skills, resulting in being named employee of the month three times in one year
- Regularly ensured all shelves and displays were properly coordinated, stocked in a neat fashion for better inventory control and customer access
- Managed interdepartmental communications which improved as demonstrated by formal feedback from all department heads
Education
Bachelor of Arts - Criminal Justices
Arkansas Baptist College
Little Rock, AR01.2018
Associate of Science - General Studies
Arkansas Baptist College
Little Rock, ARSkills
- Critical Thinking
- Data and Information
- Research and Reporting
- Word Processing
- Digital Communication
- Word
- Excel
- Outlook
- Teams
- Care coordination
- Case management
- Shipping & receiving
- Merchandising
- Inventory accuracy
- Logistics
- HIPPA Compliance
- Regulations
- Leadership
- Team meeting
- Customer service
Certification
- Transport Security Safety Administration Training program, Las Vegas
- 1st Emergency Responder Officer
Timeline
Transport Safety Administration Officer
Airport
06.2024 - 01.2025
Meat and Seafood Clerk
Kroger
12.2017 - 12.2024
Lead Customer Service Representative
Kroger
12.2013 - Current
Associate of Science - General Studies
Arkansas Baptist College
Bachelor of Arts - Criminal Justices
Arkansas Baptist College
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