Summary
Overview
Work History
Education
Skills
Timeline
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Demisha Rahm

Little Rock

Summary

Dynamic Operations Associate with a proven track record at Jackpocket/Draftkings, excelling in process optimization and compliance. Skilled in effective communication and problem-solving, I developed operational procedures that enhanced workflow efficiency. Proficient in Word and Excel, I consistently delivered exceptional customer service and supported team initiatives for continuous improvement.

Overview

11
11
years of professional experience

Work History

Operations Associate

Jackpocket/Draftkings
Little Rock
11.2022 - Current
  • Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
  • Participated in team meetings focused on identifying opportunities for process optimization.
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Provided technical support for internal staff regarding system usage issues related to operations management.
  • Ensured compliance with applicable regulations pertaining to shipping, receiving, storage, and distribution.
  • Assisted in the development and implementation of standard operating procedures (SOPs) for various tasks.

Bank Teller

Centennial Bank
Little Rock
12.2013 - 02.2025
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Developed strong relationships with customers to ensure repeat business.
  • Performed cash handling duties including counting currency, coins and checks.
  • Educated customers about different types of banking services available at the branch.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.

Checker/Inventory Specialist

Coca-Cola
Little Rock
11.2023 - 06.2024
  • Wrapped purchased items securely before handing them over to customers.
  • Inspected returned items for damage before accepting them back into inventory.
  • Analyzed, monitored, and maintained inventory.
  • Maintained accurate inventory records by using an inventory scanner to scan barcodes on products.
  • Processed invoices for inventory items.
  • Performed cycle counts and physical inventory audits to ensure accuracy of inventory records.
  • Maintained accurate records of all inventory transactions using inventory management software.
  • Conducted inventory counts as required; completed paperwork associated with inventory control activities.
  • Managed inventory levels by conducting cycle counts; reconciling discrepancies with inventory control team members.

Warehouse Worker

ABB
South Daytona
09.2021 - 03.2022
  • Assembled orders according to customer requests.
  • Monitored temperature and humidity levels in warehouse.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Organized warehouse space for efficient storage of products.
  • Staged and sorted multiple types of products for loading.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Assisted in packaging and labeling of products for shipment.
  • Preserved safe work environment by maintaining clean workstations and pallet area.

Customer Service Representative

Tanger Outlets
Daytona Beach
05.2019 - 06.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.

Bank Teller

US Bank Home Mortgage
Little Rock
04.2015 - 07.2016
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Maintained accurate records of all financial transactions.

Education

Associate of Arts - Paralegal Studies

Pulaski Technical College
North Little Rock, AR
05-2025

Skills

  • Legal research
  • Effective communication
  • Problem solving
  • Critical thinking
  • Team support
  • Workload prioritization
  • Continuous improvement
  • Administrative support
  • Word software
  • Verbal and written communication
  • Proficient in Word, Excel, and PowerPoint
  • Multi-line telephones
  • Professional and mature
  • Spreadsheet creation
  • Reception duties

Timeline

Checker/Inventory Specialist

Coca-Cola
11.2023 - 06.2024

Operations Associate

Jackpocket/Draftkings
11.2022 - Current

Warehouse Worker

ABB
09.2021 - 03.2022

Customer Service Representative

Tanger Outlets
05.2019 - 06.2021

Bank Teller

US Bank Home Mortgage
04.2015 - 07.2016

Bank Teller

Centennial Bank
12.2013 - 02.2025

Associate of Arts - Paralegal Studies

Pulaski Technical College

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Demisha Rahm