Denice Hanan
Siloam Springs
Summary
Experienced Patient Representative with over five years in patient advocacy and customer service. Skilled in appointment scheduling and insurance verification, enhancing patient interactions and strengthening relationships between patients and providers. Committed to maintaining accurate electronic health records to optimize service delivery.
Overview
14
14
years of professional experience
Work History
Patient Representative
Real Management
Siloam Springs
06.2013 - 06.2018
- Coordinated effective communication between patients and healthcare providers to enhance service delivery.
- Managed patient check-in and check-out procedures with efficiency and courtesy.
- Assisted patients in scheduling appointments and verifying insurance information accurately.
- Educated patients on treatment options and care plans with clarity and compassion.
- Maintained precise patient records within electronic health record systems.
- Conducted follow-up calls to monitor the status of discharged patients.
- Scheduled appointments and sent reminders to ensure timely office visits.
- Processed prior authorizations from insurance companies for medical treatments.
Personal Care Assistant
Country Style Health Care
Jay
01.2010 - 06.2013
- Delivered compassionate personal care to clients, enhancing their comfort and independence in daily living activities.
- Facilitated clients' mobility and transportation to medical appointments, ensuring timely access to essential healthcare services.
- Maintained a clean, safe, and welcoming environment for clients.
- Executed housekeeping duties, including laundry, vacuuming, dusting, mopping floors, and changing bed linens, to maintain a hygienic and pleasant living environment.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Receptionist
Kenny's Auto Service
Siloam Springs
08.2004 - 12.2009
- Managed front desk operations, ensuring positive first impressions through warm customer greetings.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer inquiries and resolved issues efficiently, enhancing customer satisfaction.
- Scheduled appointments and coordinated service requests efficiently.
- Processed payments and managed cash transactions accurately.
- Collaborated with technicians to coordinate service schedules, contributing to timely service delivery.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, AR05-1990
Skills
- patient advocacy
- insurance verification
- appointment scheduling
- electronic health records
- Patient registration
- Medical billing
- follow-up communications
- time management
- attention to detail
- Customer service
- customer relationship management
- team collaboration
- Multitasking and organization
- Verbal and written communication
- Phone and email etiquette
- HIPAA compliance
Timeline
Patient Representative
Real Management
06.2013 - 06.2018
Personal Care Assistant
Country Style Health Care
01.2010 - 06.2013
Receptionist
Kenny's Auto Service
08.2004 - 12.2009
High School Diploma -
Siloam Springs High School