Business Operations Leader with expertise in retail operations, supply chain, and infrastructure management. Skilled at optimizing processes, leading cross-functional teams, and implementing scalable solutions that improve store performance, reduce operational costs, and strengthen vendor accountability. Adept in budget oversight, KPI development, and risk mitigation, with a track record of delivering operational excellence in fast-paced retail environments.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Senior Project Manager
Walmart
Bentonville, AR
10.2023 - Current
Lead business operations initiatives across 5,000+ U.S. locations. locations. locations. Retail locations, ensuring operational continuity, cost efficiency, and vendor accountability.
Manage multi-million-dollar budgets, oversee P&L, and drive cost optimization through vendor negotiations, and operational process improvements.
Lead emergency power response programs, reducing store downtime, and safeguarding revenue during outages.
Develop and enforce KPIs and SLAs for vendors, improving service quality, and performance tracking.
Partner with store operations, finance, and engineering teams to implement scalable operational solutions across retail locations.
Using and experimenting with AI, analytics platforms, and automation tools to improve outcomes. Data-driven, Power BI, LuxerNex, Crystal, Tableau.
Maintained schedules to meet key milestones at every project phase.
Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Manager
Home Depot
Dallas, TX
11.2021 - 10.2023
Led end-to-end logistics of a $1B Direct Ship business into the U.S., ensuring efficiency and compliance.
Reduced demurrage and detention costs by 75% in 18 months through improved tracking systems, and stronger relationships with port authorities and terminal operators.
Represented North America in global ocean and air freight tenders, influencing vendor negotiations, and cost optimization.
Reorganized the Inbound Transportation and Direct Ship teams, driving alignment and improved performance.
Served as the business owner for the Inbound Control Tower Project, overseeing implementation and operational adoption.
Assistant Director of Operation
CS Energy
Edison, NJ
05.2020 - 10.2021
Directed field execution, operations, and supply chain activities for infrastructure and retail support projects.
Lead and support project operations and field management across multiple locations, ensuring safety, quality, and profitability.
Develop and monitor KPIs to assess project performance, team efficiency, and business impact.
Oversee supply chain management, coordinating with vendors, and stakeholders to streamline procurement and logistics.
Implement risk management strategies to ensure compliance with safety regulations, and minimize operational disruptions.
Drive continuous improvement initiatives, optimizing processes for increased productivity, and cost savings.
Lead cross-functional teams, ensuring alignment with company goals, and maintaining high-quality deliverables.
Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
Supply Chain Manager – Retail Operations
Wegmans Food Markets
Rochester, NY
05.2016 - 04.2020
Led end-to-end supply chain and retail operations for a leading grocery retailer, ensuring product availability and operational efficiency.
Optimized inventory management and logistics, reducing lead times, and improving stock availability by 15%.
Negotiated supplier contracts, securing cost savings through bulk purchasing, and performance-based agreements.
Implemented vendor scorecards, increasing supplier compliance, and reducing service disruptions.
Partnered with store operations and merchandising teams to align operational strategies with sales, and seasonal demand.
Enhanced sustainability initiatives by reducing spoilage and implementing waste-reduction programs.
Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations.
Account Service Representative/Administrative Assistant at Arvest Bank Group Inc.Account Service Representative/Administrative Assistant at Arvest Bank Group Inc.