De’Sire Cortes
Front Office Secretary
12511 Mains Rd Lowell
Summary
An ambitious and determined individual, I thrive as a quick learner and natural leader. Known for my adaptability and eagerness to absorb new skills rapidly, I excel in navigating challenges with resilience and enthusiasm. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Front Desk Receptionist
Trinity Rehabilitation
05.2025 - 2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Collected deposits, fees, and payments. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
MANA Family Medicine Thompson
01.2024 - 06.2025
- Served as primary contact, managing inquiries, appointments, and administrative tasks.
Greeted patients warmly to create efficient check-in processes.
Scheduled appointments and coordinated patient information efficiently.
Managed phone calls with confidentiality and adherence to healthcare regulations.
Lead Medical Assistant/Front Office Receptionist
Advanced Orthopedics Specialists
01.2023 - 01.2024
- Optimized operational efficiency while ensuring top-notch patient experiences. My role included guiding and supporting a team of medical assistants, contributing expertise in orthopedic protocols, and maintaining a high standard of quality care delivery. Operated multi-line telephone system to answer and direct high volume of calls. Confirmed appointments, communicated with clients, and updated client records. Scheduled, coordinated and confirmed appointments and meetings.
Instructional Assistant
George Elementary
08.2022 - 01.2023
- Provided support to students who needed extra assistance. My role was instrumental in fostering an inclusive and nurturing learning environment. I played a vital role in tailoring educational activities to meet the unique needs of students facing academic challenges. My responsibilities included providing one-on-one or small-group support, implementing specialized interventions, and adapting lesson plans to accommodate diverse learning styles.
Substitute Teacher
Springdale Public Schools
02.2022 - 05.2022
- I provided essential continuity in the educational process when the regular teacher was absent. Over the course of the year, I developed adaptability and flexibility as I navigated various grade levels, subjects, and classroom environments. As a substitute teacher, I gained insights into different teaching styles and strategies, honing my ability to engage students on short notice.
Education
Limited Licensed Radiologic Technologist Program Completion -
Petra Allied Health
10.2023
Associate - General Studies
Ecclesia College
Elm Springs, AR05.2021
High School Diploma -
HarBer Highschool
Springdale, AR 05.2001 -
Skills
- Fluent in English and Spanish
- Arkansas Certified Nursing Assistant
- Arkansas Certified Radiologist
- Front office management
- Cash handling
- Telephone etiquette
- Office administration
- Document management
- Mail / Confidentiality handling
Certification
Certified Nursing Assistant
Timeline
Front Desk Receptionist
Trinity Rehabilitation
05.2025 - 2025
Front Desk Receptionist
MANA Family Medicine Thompson
01.2024 - 06.2025
Lead Medical Assistant/Front Office Receptionist
Advanced Orthopedics Specialists
01.2023 - 01.2024
Instructional Assistant
George Elementary
08.2022 - 01.2023
Substitute Teacher
Springdale Public Schools
02.2022 - 05.2022
High School Diploma -
HarBer Highschool
05.2001 -
Associate - General Studies
Ecclesia College
Limited Licensed Radiologic Technologist Program Completion -
Petra Allied Health