Destinie Clegg
Prattsville
Summary
Dedicated medical professional with a solid background in patient scheduling and insurance processing. Recognized for strong organizational skills and commitment to maintaining confidentiality, ready to drive operational efficiency and enhance patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Secretary
ARcare
Hot Springs, AR
02.2026 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining confidential medical records and ensuring compliance with privacy regulations.
- Handled incoming calls, directing inquiries to appropriate staff for effective communication.
- Processed insurance verification and authorization requests, streamlining patient admission procedures.
- Supported administrative tasks such as filing, data entry, and document management for operational flow.
- Coordinated with medical staff to ensure accurate information exchange during patient visits.
- Developed proficiency in electronic health record (EHR) systems for improved data accuracy and retrieval.
- Facilitated patient check-in processes, enhancing overall patient experience at the facility.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
Medical Assistant
Actalent (remote, Temp Contract)
Remote
08.2025 - 12.2025
- Maintained patient records in electronic health record (EHR) systems, ensuring data accuracy and confidentiality.
- Educated patients on medication administration and follow-up care instructions for better health outcomes.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Administrative Medical Assistant
Main Street Medical Clinic (Temp Contract)
Benton, AR
02.2025 - 07.2025
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted healthcare providers with patient intake and documentation processes, ensuring accuracy.
- Maintained electronic health records using EMR systems to support data integrity and accessibility.
- Coordinated communication between patients and medical staff, fostering a positive experience.
- Processed insurance claims and billing inquiries, streamlining administrative workflows.
- Facilitated communication between patients, providers, laboratories, pharmacies which ensured seamless coordination of services.
- Organized patient referrals to specialists, facilitating timely access to necessary healthcare services.
- Enhanced patient satisfaction by providing efficient and courteous administrative support to medical staff.
- Implemented electronic health record systems, increasing team efficiency and simplifying data retrieval processes.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Coordinated scheduling and attended insurance meeting with the office manager
- Managed fax communications and processed referrals and authorizations efficiently
Front and Back Office Medical Assistant
Vines Family Medicine
Keller, TX
01.2024 - 01.2025
- Facilitated patient check-ins and scheduling to optimize front office operations.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Assisted in maintaining inventory of medical supplies, streamlining procurement processes.
- Supported clinical staff during patient examinations, enhancing workflow efficiency.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Posted payments and charges to patient accounts and participated in billing processes.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Collected deductibles and copays to post money to patient accounts.
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Back Office Medical Assistant
Catalyst Internal Medicine
Fort Worth, TX
10.2021 - 11.2023
- Supported clinical staff by preparing examination rooms and managing medical supplies inventory.
- Trained new staff on office protocols and electronic systems to ensure smooth onboarding experiences.
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Denton Heart Group
Denton, TX
01.2020 - 08.2021
- Coordinated communication between healthcare providers and patients to facilitate effective care delivery.
- Conducted routine patient assessments, documenting vital signs and health histories for physician review.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant Intern
Tarrant Plastic Surgery
Keller, TX
10.2019 - 11.2019
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
- Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.
- Performed medical chart reviews to confirm accuracy and completeness.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Scheduled appointments and tests to coordinate patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Science - Medical Health Administration Applied With Science
The College of Health Care Professions
TX05-2025
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Strong organizational skills
- Critical thinking
- Patient confidentiality adherence
- Patient check-in
- Medicare/Medicaid
- HIPAA compliance
- Insurance verification
- Payment collection
- Detail-oriented approach
- Patient scheduling proficiency
- HIPAA
- Administrative support experience
- Database administration
- Electronic health records
- Appointment coordination
- Healthcare billing
- Billing support
- Data entry
- Time management
- Payment scheduling and collection
- Relationship building
- Appointment scheduling
- Medical records maintenance
- Data entry software
- Patient referral
- Maintaining financial records
- CPR certified
- Basic life support for health care providers (BLS)
- Cash handling
- Problem-solving
- Patient health information Access
Accomplishments
Accomplish both an Associates and Bachelors degree back to back
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
English
Native or Bilingual
Timeline
Medical Secretary
ARcare
02.2026 - Current
Medical Assistant
Actalent (remote, Temp Contract)
08.2025 - 12.2025
Administrative Medical Assistant
Main Street Medical Clinic (Temp Contract)
02.2025 - 07.2025
Front and Back Office Medical Assistant
Vines Family Medicine
01.2024 - 01.2025
Back Office Medical Assistant
Catalyst Internal Medicine
10.2021 - 11.2023
Medical Assistant
Denton Heart Group
01.2020 - 08.2021
Medical Assistant Intern
Tarrant Plastic Surgery
10.2019 - 11.2019
Bachelor of Science - Medical Health Administration Applied With Science
The College of Health Care Professions