Destiny Graydon
Pine Bluff
Summary
Customer-focused professional with 7+ years of leadership and customer service experience in retail, hospitality, and management. Skilled in conflict resolution, communication, and decision-making, with a strong ability to adapt in fast-paced environments. Recognized for delivering exceptional customer satisfaction and fostering team success. Seeking to leverage expertise
Overview
7
7
years of professional experience
1
1
Certification
Work History
Third Key Manager
Food Smart
06.2019 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Manage cash handling, inventory control and loss prevention to support financial success.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Lead daily store operations, ensuring seamless customer experiences and team efficiency.
- Entering employee schedules into the Kronos system
- Ordering product for assigned department
- Letting in delivery trucks to load & unload product
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Cocktail Server
Saracen Casino & Resort
08.2021 - 08.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Leveraged extensive knowledge of mixology to educate customers, enhancing their appreciation and enjoyment of various cocktails.
- Fostered positive working relationship with kitchen staff to expedite food orders, enhancing dining experience.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
Remodel Associate
Walmart Super Center
02.2021 - 08.2021
- Maintained consistent communication with management and coworkers, updating them on project progress and any issues encountered.
- Enhanced store appearance by executing various remodeling tasks.
- Collaborated with team members to complete large-scale remodels within designated timeframes.
- Increased overall store functionality through strategic placement of fixtures and merchandise displays.
- Improved customer satisfaction by ensuring a clean and organized work area throughout the remodeling process.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during remodel projects.
Customer Service Manager
Foodwise
09.2017 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Led a team in handling transactions, returns, and conflict resolution .
Education
General Studies
Watson Chapel High School
Pine Bluff, AR05.2017
Skills
- Team building expertise
- Customer service
- Drawer balancing
- Teamwork
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Team leadership
- Cash handling and reconciliation
- Adaptability and flexibility
- Customer engagement
- Customer service management
Accomplishments
Customer Satisfaction Certificate (R.E.A.D.Y) at Saracen Casino & Resort
Certification
Bartending Certification from Saracen Casino & Resort
Timeline
Cocktail Server
Saracen Casino & Resort
08.2021 - 08.2024
Remodel Associate
Walmart Super Center
02.2021 - 08.2021
Third Key Manager
Food Smart
06.2019 - Current
Customer Service Manager
Foodwise
09.2017 - 06.2019
Bartending Certification from Saracen Casino & Resort
General Studies
Watson Chapel High School
Similar Profiles
Becky JacksonBecky Jackson
Clinical Development Representative at Food SmartClinical Development Representative at Food Smart
Naha GuptaNaha Gupta
Registered Dietitian Nutritionist at Food SmartRegistered Dietitian Nutritionist at Food Smart
Madison GraydonMadison Graydon
Cashier at Food SmartCashier at Food Smart