Destiny Huffman
Little Rock
Summary
Proven leader in customer-centric roles, adept at conflict management and exceptional communication, notably increased customer satisfaction at MOGO through strategic fleet coordination. Skilled in team collaboration and critical thinking, I fostered loyalty and streamlined operations at Journeys Shoes, enhancing overall service quality.
Customer service professional with history of managing teams and optimizing customer service operations to drive satisfaction and efficiency. Proven ability to adapt to changing needs and foster collaborative team environment. Recognized for strong communication and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Dispatch Supervisor
MOGO
12.2023 - Current
- Directed dispatching, routing, and tracking of 16 fleet vehicles.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored vehicle locations to coordinate timely arrivals.
Server Trainer
Yellow Rocket Concepts
10.2021 - 10.2024
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Assistant Store Manager
Journeys Shoes
03.2019 - 02.2020
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Bryant High School
Bryant, ARSkills
- Customer service mindset
- Exceptional communication
- Responsible and trustworthy
- Critical thinking
- Teamwork and collaboration
- Conflict management
Timeline
Dispatch Supervisor
MOGO
12.2023 - Current
Server Trainer
Yellow Rocket Concepts
10.2021 - 10.2024
Assistant Store Manager
Journeys Shoes
03.2019 - 02.2020
High School Diploma -
Bryant High School
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