Devin Jones
Maumelle,AR
Summary
Energetic Senior Teller with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
6
6
years of professional experience
Work History
Senior Bank and Float Teller
CENTENNIAL BANK
07.2023 - Current
- Strengthened relationships with customers through active listening and effective communication skills.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Facilitated smooth transitions between teller stations, minimizing downtime and disruptions to service levels.
- Assisted branch in meeting sales goals through cross-selling bank products and services.
- Opening and Closing the bank
- Proficient with Banktel software
- Educated customers on using digital banking services for self-service convenience.
- Boosted client satisfaction rates by consistently delivering personalized solutions tailored to individual needs.
- Collaborated with other departments to resolve complex account issues or discrepancies affecting clients.
Bank Teller II
Centennial Bank
07.2021 - 07.2023
- Cashier
- Customer Service
- Credit card advances
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Sales Associate
Dick's Sporting Goods, Inc
05.2021 - 07.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Senior Camp Counselor/Van Driver
City of Sherwood
06.2019 - 08.2019
- Mentoring youth
- Planning for and executing activities
- Handling Confidential Paperwork regarding camp members
- Handling money of all tenders
- Cashier
- Researching activities in accordance with Camp Guidelines
Education
B.S. - Psychology, minor in Sociology
University of Central Arkansas
Conway, AR01.2020
Diploma -
Sylvan Hills High School
Sherwood, AR01.2016
Skills
- Reliability and punctuality
- Listening and comprehension
- Professionalism and courtesy
- Cash handling expertise
- Banking product sales
- Interpersonal relationships
- Financial literacy
- Transaction processing
Awards
Delta Presents, President Obama Volunteer Award, Minority Mentorship Program UCA
Timeline
Senior Bank and Float Teller
CENTENNIAL BANK
07.2023 - Current
Bank Teller II
Centennial Bank
07.2021 - 07.2023
Sales Associate
Dick's Sporting Goods, Inc
05.2021 - 07.2021
Senior Camp Counselor/Van Driver
City of Sherwood
06.2019 - 08.2019
B.S. - Psychology, minor in Sociology
University of Central Arkansas
Diploma -
Sylvan Hills High School
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