Dewayne Robbins
Maumelle
Summary
Goal-oriented Area Supervisor dedicated to high levels of customer satisfaction and meeting aggressive business goals with over 25 years of experience in QSR management. Core competencies include, training and people development as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
22
22
years of professional experience
Work History
Store Manager (McDonald's)
Roger Delph (Owner Operator McDonald's)
06.1996
- Completed all job duties as a McDonald's Store Manager
- Hiring
- Training
- Inventory Mgt
- Sales
- P&L including all areas of profitability
- Rollout of all McDonald's products and procedures
- Completed all McDonald's graded visits
- Customer Service
Area Supervisor
Retzer Resources
01.2022 - Current
- Oversee the day to day operations of 5 McDonald's restaurants in the Little Rock market
- Provided adequate supervision, including leadership, safety responsibility, teamwork, operational discipline, positive work environment and performance management
- Established and enforced clear operating procedures
- Prepped stores for McDonald's graded visits as well as third party visits
- (EccoSure)
- Maintained staffing levels
- Maintained profitability
- Interview, hire and develop managers for all levels
- Ensure all locations are adhering to McDonald's Brand standards
Director of Operations/Area Supervisor
Nosler Management
07.2003 - 01.2022
- Over a 22 year period as a Director of Operations & Area Supervisor for Nosler Management I oversaw up to 15 different stores ranging from 1.8 to 4.5 million dollars in annual sales
- My responsibilities included:
- P&L management focusing heavily in food cost, labor, maintenance & repairs and sales
- Training and development of support management with the assistance of my supervisors and on the job training and development of all other staff
- Daily, weekly and monthly maintenance of restaurant's physical plan and all of its equipment
- Interviewed and hired new employees
- Hired and developed several General Managers
- Hired and developed multiple Area Supervisors
- Planned and executed the rollout of multiple McDonald's initiatives and products
- Prepped stores for a vast array of Corporate visits throughout the years including FOR/SOR/Full Fields and anything related to ROIP process
- Completed numerous "self inspections"
- Help to develop a strong leadership team that helped make Nosler Management successful
Education
HU Grad - McDonald's
Hamburger University
Chicago, IL05.2002
High School Diploma - undefined
Exeter Union High School
Exeter, CA06.1992
Skills
- Proven Leader
- Complex Problem Solver
- Active Listener
- Directing workers
- Conflict-resolution
- Outstanding Multitasker
- Detail Orientated
- Calm and Collected
- Work planning and scheduling
- Company policy implementation
Timeline
Area Supervisor
Retzer Resources
01.2022 - Current
Director of Operations/Area Supervisor
Nosler Management
07.2003 - 01.2022
Store Manager (McDonald's)
Roger Delph (Owner Operator McDonald's)
06.1996
HU Grad - McDonald's
Hamburger University
High School Diploma - undefined
Exeter Union High School
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