Diana Hernandez
Little Rock
Summary
Customer Service representative with 8+ years of experience in cash handling and customer service, adept at problem solving and team collaboration. Demonstrates meticulous attention to detail and effective time management, ensuring accurate transactions and customer satisfaction. Committed to leveraging skills in a dynamic environment to enhance operational efficiency and service quality.
Overview
14
14
years of professional experience
Work History
Catering Coordinator
Potbelly Sandwich Works
09.2017 - Current
- Manage catering operations, ensuring timely delivery and high customer satisfaction.
- Coordinate logistics for events, optimizing resources for seamless execution.
- Resolved client issues promptly, enhancing service quality and reputation.
- Implemented a digital ordering system for catering services, reducing order processing time and increasing efficiency.
Cashier
Supermercado San Jose
02.2012 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Degree - undefined
McLellan High School
Little Rock05.2012
Skills
- Cash Handling
- Customer Service
- Problem Solving
- Team Collaboration
- Time Management
- Attention to Detail
- Fluent Spanish
LANGUAGES
English - Proficient
Spanish - Native
Timeline
Catering Coordinator
Potbelly Sandwich Works
09.2017 - Current
Cashier
Supermercado San Jose
02.2012 - 01.2015
High School Degree - undefined
McLellan High School
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