Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Diana Hernandez

Little Rock

Summary

Customer Service representative with 8+ years of experience in cash handling and customer service, adept at problem solving and team collaboration. Demonstrates meticulous attention to detail and effective time management, ensuring accurate transactions and customer satisfaction. Committed to leveraging skills in a dynamic environment to enhance operational efficiency and service quality.

Overview

14
14
years of professional experience

Work History

Catering Coordinator

Potbelly Sandwich Works
09.2017 - Current
  • Manage catering operations, ensuring timely delivery and high customer satisfaction.
  • Coordinate logistics for events, optimizing resources for seamless execution.
  • Resolved client issues promptly, enhancing service quality and reputation.
  • Implemented a digital ordering system for catering services, reducing order processing time and increasing efficiency.

Cashier

Supermercado San Jose
02.2012 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Degree - undefined

McLellan High School
Little Rock
05.2012

Skills

  • Cash Handling
  • Customer Service
  • Problem Solving
  • Team Collaboration
  • Time Management
  • Attention to Detail
  • Fluent Spanish

LANGUAGES

English - Proficient
Spanish - Native

Timeline

Catering Coordinator

Potbelly Sandwich Works
09.2017 - Current

Cashier

Supermercado San Jose
02.2012 - 01.2015

High School Degree - undefined

McLellan High School
Diana Hernandez