Summary
Overview
Work History
Education
Skills
Timeline
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Diana Ritter

Rogers,AR

Summary

Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in OSHA industry compliance.

Overview

17
17
years of professional experience

Work History

HUMAN RESOURCE MANAGER

WILSHAR STEEL
01.2023 - Current
  • Responsible for all onboarding of staff as well as maintaining employee files and health benefit administration for new hires
  • Responsible for attendance and disciplinary record keeping and company culture
  • Administrative and management assisting to CEO, COO and CFO.
  • Devised hiring and recruitment policies for 75-employee company.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.

FAMILY SERVICES SPECIALIST, SENIOR FAMILY SERVICES SPECIALIST

CLARK COUNTY SOCIAL SERVICE
04.2019 - 01.2023
  • Performed difficult, complex and sensitive professional level casework in various social service programs
  • Conducted casework interviews with clients, family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status; and may serve as a lead in my unit.

FAMILY SERVICES SPECIALIST I-III, TRAINING DEVELOPMENT SPECIALIST, FAMILY SERVICES SUPERVISOR

STATE OF NEVADA, DIVISION OF WELFARE AND SUPPORTIVE SERVICES
01.2007 - 04.2019
  • Assisted families in achieving self-sufficiency; determined eligibility for a variety of public assistance and health related programs; provided coordinated employment and training services including assessment, vocational guidance, support services, and education to clients
  • Performed a variety of paraprofessional duties to assist families in achieving self-sufficiency
  • Determined eligibility for a variety of public assistance and health related programs, and/or provide coordinated employment and training services of assessment, vocational guidance, support services and education to clients
  • At the Family Services Specialist III (Training Development Specialist) level, functioned as a Training Development Specialist, and designed training courses, developed training curriculum and delivered training to Family Services Specialists, both new hires and seasoned staff
  • Special achievements include serving on task group to improve the TANF E&T work requirements program and succeeded in the coordination of the GED program to promote job readiness
  • Performed the AMPS testing and training, and developed a leadership curriculum in Project Management after extensive training in project management
  • As a Family Services Supervisor, planned, organized, and directed day-to-day activities of an assigned unit comprised of Family Services Specialists
  • Trained, supervised, and evaluated performance of assigned staff; assign and review work; and initiate disciplinary action
  • Acted as the Fundraiser Chairperson for my office.

Education

Masters Degree in Public Administration (MPA) -

University of Las Vegas, Nevada
01.2017

Public Administration Bachelor of Science Degree -

University of Las Vegas, Nevada
01.2014

Studied Economics and Mathematics -

Rutgers University
01.1988

Skills

  • Extensive Customer Service Skills
  • Strong Organizational Skills
  • Curriculum Development
  • Human Resource Knowledge/Application
  • Advanced Computer Skills- Word, Excel, Power Point
  • Interpretation/Implementation of public policy
  • Crisis Intervention and De-escalation
  • Human Resource policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Benefits and compensation management
  • Corrective Action Planning
  • Recruitment and hiring
  • Compliance
  • Training development
  • Payroll coordination
  • Policy Enforcement
  • Risk Management
  • Organizational Development
  • Leadership Development
  • Internal Communications
  • Job Analysis
  • Regulatory Compliance
  • Training programs
  • Conflict Resolution
  • Management Support
  • Accident Investigations

Timeline

HUMAN RESOURCE MANAGER

WILSHAR STEEL
01.2023 - Current

FAMILY SERVICES SPECIALIST, SENIOR FAMILY SERVICES SPECIALIST

CLARK COUNTY SOCIAL SERVICE
04.2019 - 01.2023

FAMILY SERVICES SPECIALIST I-III, TRAINING DEVELOPMENT SPECIALIST, FAMILY SERVICES SUPERVISOR

STATE OF NEVADA, DIVISION OF WELFARE AND SUPPORTIVE SERVICES
01.2007 - 04.2019

Masters Degree in Public Administration (MPA) -

University of Las Vegas, Nevada

Public Administration Bachelor of Science Degree -

University of Las Vegas, Nevada

Studied Economics and Mathematics -

Rutgers University

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Diana Ritter