DIANA TOLIVER
Edwards Westside Service Company
Hot Springs
31
years of professional experience
Customer service oriented professional who provides technical assistance and application support. Possess skills necessary to communicate solutions and provide guidance and problem solving assistance. • Experience with Microsoft Office (Word, Excel, and PowerPoint). T. • Works effectively as a member of a team or individually to move toward completion of goals.
Work History
Business Manager / Nursing Assistant
30 Years 9 Months- Provide training to nurse aides per standard procedures.
- Assist patients with activities of daily living (feeding, hygiene, and ambulation).
- Monitor life support machines, heart rate, and blood pressure drops.
- Administer medications per personal care plans.
Office Manager
30 Years 9 Months- Answer phones and provide information to callers, take messages, and transfer calls to appropriate individuals.
- Create documents, charts, spreadsheets, and presentations and edit documents for approval.
- Operate office equipment, such as fax machines, copiers, or phone systems
- Record information, update files or paperwork, and maintain documents such as correspondence or other material.
- Schedule and confirm appointments for clients, customers, and supervisors.
Cook
4 Years 1 Month- Prepared meals following dietary guidelines and resident meal plans.
- Coordinated food production to ensure timely service for each meal period.
- Monitored kitchen sanitation practices to maintain safe food handling standards.
- Adjusted recipes and portions to support special diets and texture modifications.
- Supervised kitchen workflow to keep preparation areas organized and efficient.
- Managed food inventory and rotated stock to reduce waste and maintain freshness.
- Inspected incoming supplies for quality, quantity, and storage readiness.
- Communicated with dietary staff to align menus with resident needs and preferences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Developed system for inventory management, reducing waste and cutting costs.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
Education
Associate of Science Degree - Health Sciences – Healthcare Technology & Systems
Skills
Computer Support
Help Desk
Troubleshooting
Computerized Physician Order Entry Systems (CPOE)
Healthcare Computer Information Systems
Data Processing
Data Entry
Data Security
Meaningful Use
Release of Information (ROI)
Electronic Document Management Systems (EDMS)
Clinical Decisions Support Systems (CDS)
Health Records Management
U.S. Healthcare Delivery
HIPAA Privacy Practices
Medical Law and Ethics
HIPAA Compliance
Privacy and Confidentiality
MS Office (Word
Excel
Access and PowerPoint)
Workflow Analysis
Personal Health Records (PHR)
Electronic Health Records (EHR)
Professional Communications
Customer Service
Healthcare Delivery
Medical Laws & Ethics
Timeline
Cook
Lake Hamilton Health and Rehab
08.2022 - 09.2026Read More
Business Manager / Nursing Assistant
Private Duty Hospice Care
01.1996 - CurrentRead More
Office Manager
Edwards Westside Service Company
01.1996 - CurrentRead More
Ultimate Medical Academy
Associate of Science Degree from Health Sciences – Healthcare Technology & Systems
Read More