Diann Lederman
Lexa
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Operations Manager
South Delta Aviation, Inc.
Lexa
07.2011 - Current
- Managed daily operations to ensure efficient workflow and productivity.
- Implemented safety protocols to maintain a secure work environment.
- Trained new staff on operational procedures and best practices.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
Education
High School Diploma -
Elaine High School
Elaine, AR05-1975
Skills
- Operational management
- Safety compliance
- Customer satisfaction
- Conflict resolution
- Problem solving
- Multitasking
- Self-Directed
- Microsoft office
- Problem-solving
- Computer skills
- Calm under pressure
- Critical thinking
Timeline
Operations Manager
South Delta Aviation, Inc.
07.2011 - Current
High School Diploma -
Elaine High School