Summary
Overview
Work History
Education
Skills
Timeline
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Diann Lederman

Lexa

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Operations Manager

South Delta Aviation, Inc.
Lexa
07.2011 - Current
  • Managed daily operations to ensure efficient workflow and productivity.
  • Implemented safety protocols to maintain a secure work environment.
  • Trained new staff on operational procedures and best practices.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.

Education

High School Diploma -

Elaine High School
Elaine, AR
05-1975

Skills

  • Operational management
  • Safety compliance
  • Customer satisfaction
  • Conflict resolution
  • Problem solving
  • Multitasking
  • Self-Directed
  • Microsoft office
  • Problem-solving
  • Computer skills
  • Calm under pressure
  • Critical thinking

Timeline

Operations Manager

South Delta Aviation, Inc.
07.2011 - Current

High School Diploma -

Elaine High School
Diann Lederman