Diego Cabrera

• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
• Collaborated with cross-functional teams to develop high-quality products that met customer needs.
• Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
• Owned and prioritized product backlog.
• Optimized product performance by identifying areas for improvement and implementing necessary changes.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Established effective communication among team members for enhanced collaboration and successful project completion.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Implemented quality control systems to boost overall product consistency and reliability.
• Analyzed and reported on key performance metrics to senior management.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• 30 Collaborator under span of control

• Trained team members on best practices in vendor management, fostering a culture of continuous learning within the department.
• Implemented continuous improvement initiatives within the vendor management function, driving operational excellence throughout the organization.
• Managed disputes effectively between vendors and internal stakeholders through mediation techniques to arrive at mutually beneficial resolutions.
• Managed vendor performance to maximize profitability and achieve financial objectives.
• Achieved strategic objectives by aligning vendor capabilities with company goals.
• Optimized inventory levels by closely monitoring demand trends and collaborating with cross-functional teams to forecast future needs.
• More than 100 resources of 3rd party under span of control

In charge of robotics integration projects for KYC operations. Objectives of resources, budget, and operations optimization.

• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Met project deadlines without sacrificing build quality or workplace safety.
• 5 Successful Robotic implementations in operational processes

• Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
• Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
• Reduced operational costs through continuous improvement initiatives and cost-saving measures.
• Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
• Team Leader for KYC, New Accounts, Banking Relations Unit, Credits, Fraud & Customer Service.