DIEGO ELBERGER
Buenos Aires,B
Summary
Experienced operations professional with a strong grasp of process optimization, strategic planning, and project management. Proven track record of effective collaboration with teams and consistent delivery of results in dynamic environments. Skilled at enhancing operational efficiency, leading cross-functional teams, and adapting to evolving business needs. Recognized for leadership, problem-solving abilities, and excellent communication skills.
Overview
25
25
years of professional experience
Work History
Operations Lead
Botmaker
06.2021 - Current
- Oversee a portfolio of multiple and diverse projects, ensuring alignment with business objectives and key results (OKRs)
- Manage a team of PMs and conversational UX, providing guidance, support, and mentorship to drive project success
- Manage customer satisfaction levels ensuring timely and effective resolution
- Identify and implement operational efficiencies
- Analyze workflows and identify bottlenecks
- Collaborate with cross-functional teams to identify process improvements and implement best practices across projects
Owner
DE Consulting (Independent firm)
01.2020 - 05.2021
- Worked with companies in order to identify bottlenecks and improve efficiencies.
Global Supplier Manager
CWT
04.2018 - 12.2019
- Negotiated programs with vendors, facilitating and communicating supplier portfolio agreements to maximize yield & revenue while providing value to strategic partners
- Owner of relationships within supplier portfolio: manage quarterly business reviews and support service level agreements. Negotiation. Analysis of KPIs and work close with corporate finance team
- Partnering with other functional departments (Sales, Marketing, Program Management, Online, M&E, ERM and Traveler Experience teams) effectively communicating and coordinating supplier agreements.
- Increased yield +15%
Strategic Partner Manager LATAM
Anixter Inc
01.2015 - 01.2018
- Worked with the ecosystem of Partners/Suppliers in the region to develop and implement initiatives, programs and solutions
- Communicated and worked cross-functionally with other areas involved for well understanding and adoptions
- Worked on growing Market share for the Business Unit assigned
- Supported other teams within the organization for Partner recruitment, enablement & management
- Coordinated team of 3 in the region (Brazil, Peru & Mexico) adapting activities for customer needs
- Drove product & solutions adoption within the Business Unit
- Analyzed revenue and other KPIs in Business reviews with Partners for driving results
- Increased customer/partner satisfaction coordinating and communicating with regional team and other stakeholders
- Led onboarding process for new Strategic Business Partners/Suppliers
- Improved contractual conditions with Suppliers (pricing, volume incentives, MDFs, return policies)
Sales Operations Manager LATAM
Anixter Inc
01.2013 - 01.2015
- Drove improvements to reporting tools and processes such as CRM and Pipeline Management
- Worked closely with Partners to adapt business reports models (revenue, rebates, stock positions, forecasting)
- Led projects in coordination with IT to develop and implement new tools to optimize reporting
- Collected Rebates from Vendors and assigned to proper Sales Team
- Contributed significantly to avoid profit leaks as a result of deep data analysis and dealing with other areas such as finance, sales and operations
- SQL and Business Intelligence knowledge
Purchasing & Inventory Manager Sola
Anixter Inc
01.2007 - 01.2012
- Worked in Inventory Management including PO Management and Supplier Management
- Responsible for Financial & Operational KPIs Implemented
- Vendor performance analysis
- Worked closely with logistic teams in each country assigned
- Negotiated terms & conditions with Suppliers
- Responsible for the creation of new procedures, policies and rules for our department
- Was in charge of Process Development that led to efficiency & cost reduction
- Led Distributed Team of 11 (Brazil, Argentina, Peru and Colombia)
Supply Chain Services Coordinator
Anixter Inc
01.2000 - 01.2007
Education
BA - Business Administration
University of Buenos Aires (UBA)
01.2002
Logistics and Supply Chain Management
Universidad Austral
12.2010
Skills
- Capacity planning
- People management proficiency
- Operations management
- Customer relationship development
- Project management
- Customer relationship management
- Project planning
- Performance monitoring
- Workflow optimization
- KPI tracking
- Process improvement
LANGUAGES
Spanish: Native
English: Proficient
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Operations Lead
Botmaker
06.2021 - Current
Owner
DE Consulting (Independent firm)
01.2020 - 05.2021
Global Supplier Manager
CWT
04.2018 - 12.2019
Strategic Partner Manager LATAM
Anixter Inc
01.2015 - 01.2018
Sales Operations Manager LATAM
Anixter Inc
01.2013 - 01.2015
Purchasing & Inventory Manager Sola
Anixter Inc
01.2007 - 01.2012
Supply Chain Services Coordinator
Anixter Inc
01.2000 - 01.2007
Logistics and Supply Chain Management
Universidad Austral
BA - Business Administration
University of Buenos Aires (UBA)
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