Diego Ferrocchio

• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Supported and executed simultaneous delivery of various e-commerce and mobile projects.
• Communicated project plans and progress to key stakeholders and project contributors.
• Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
• Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
• Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
• Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
• Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
• Optimized resource utilization by accurately forecasting staffing needs and proactively addressing potential bottlenecks in the project pipeline.

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Collaborated with product manager, UX team, team members, and DevOps to define solutions and drive progress.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Shielded scrum team from external interference for optimal productivity and success of Agile process.
• Collaborated with project owners and team members to set ambitious but achievable goals.
• Improved team efficiency by implementing Agile and Scrum methodologies for project management.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored participant workflow and behaviors throughout training process.
• Help train corporate teams on agile methodology and oversee development of agile teams to ensure effective outcomes for the organization
• Responsible for helping customers to develop a product roadmap via Product Discovery sessions.
• Responsible for guiding, coaching and educating a variety of teams in order to respect SCRUM ceremonies.
• Split work between Epics and User Stories, facilitator for helping customers to write clear user stories.
• Responsible for defining and documenting E2E process for IT department. Practices definition and implementation, tooling, roles definition and change management.
• Tool management: JIRA, Trello, Miró.

• Used Tableau to create reports and recommended courses of action to upper management.
• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
• Drafting of budget for IT Department. Opportunity
  identification prioritizing cost optimization. Submission of budgetary outcomes to CIOs and VPs.
• Implementation and follow-up of new actions.
• Revision of actuals and monthly forecast update,
  and proper implementation of action plans.
• Management of USD 190 M budget (USD 140 M on running costs/support and USD 50 M on new projects) allocated in different cost centers around the world.
• Product Owner of internal projects, sprint planning, delimitation of requirements, backlog automation and prioritization.
• KPIs follow-up and management reports. Scrum for project follow-up.

Outstanding achievement:

• Implementation of Managed Service and 5 % reduction of YoY of IT budget.
• Automation of reports through
  Tableau: 240 hours annual saving of manual work.

• Annual programming strategy of Global Quality Department.
• Budgeting.
• Development of “Lean Management” methodology in IT Department. In charge of CMMI Certification- Levels 2 and 3.
• Design of process to get such certification. Metrics: report and development.
  Outstanding achievement:
• Increase of workload by 500 %.
• 30 % cost reduction in 5 years.
• Design and implementation of methodology processes in Development Platform of Argentina.
• Planning and coordination of activities for team members. Training on aspects of methodology projects for leaders.
• Support for administration
  projects team.
• Elaboration of metrics and presentation of indicators.

• Investigated and addressed system issues to enhance usability and improve functionality.
• Resolved malfunctions with systems and programs through troubleshooting.
• Participated in internal audits regarding quality management system.
• Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.