Diogenes Dietrich
Ciudad Autónoma De Buenos Aires
Summary
Experienced professional with a strong background in KYC processes, financial operations, and data analysis. Skilled in optimizing workflows, enhancing efficiency, and ensuring regulatory compliance. Adept at managing complex client data and maintaining accurate profiles. With a formal diploma in Data Analytics, I am eager to further apply my analytical skills in a data-driven role and continue expanding my expertise in tools such as Power BI, Tableau, and Salesforce.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Backoffice Analyst (KYC)
American Express
05.2024 - 03.2025
- Managed Know Your Customer (KYC) processes across multiple regions (U.S., Spain, UK, Argentina), verifying customer documents and ensuring compliance with AML (Anti-Money Laundering) regulations.
- Performed customer due diligence (CDD) and enhanced due diligence (EDD) for high-risk individuals and corporate clients.
- Analyzed customer data, identified discrepancies, and recommended solutions, ensuring accurate client profiles and risk assessments.
- Collaborated with internal teams (Compliance, Risk, Legal) to resolve complex cases and ensure regulatory adherence (USA PATRIOT Act, GDPR, FinCEN).
- Optimized KYC workflows, reducing case processing time and improving data quality.
Financial Accounting Specialist
PLS Logistics Services
07.2023 - 08.2024
- Recorded financial transactions, prepared financial statements, and conducted data analysis to support audit processes.
- Processed client invoices, refunds, and payment documentation, ensuring timely and accurate transaction records.
- Provided customer service support via email and phone for billing and financial inquiries.
- Worked cross-functionally with various teams to improve financial operations and ensure efficient workflow management.
Customer Service Agent
Fluid Truck
08.2022 - 07.2023
- Delivered excellent customer service, assisting clients with vehicle rentals, charges, and reservations via phone and email.
- Efficiently processed refunds and credits for customers, ensuring accuracy in all transactions.
- Assisted in improving mobile app and website functionality, contributing to a seamless user experience.
Customer Service Representative
OSDE Binario
01.2018 - 08.2022
- Provided customer support for healthcare services via phone and email, assisting with treatment, surgery, and transportation authorizations.
- Managed back-office tasks including billing, coverage inquiries, and app/website troubleshooting.
- Assisted clients with healthcare coverage rules, ensuring clear communication and issue resolution.
Travel & Medical Assistance Coordinator
Universal Assistance
01.2017 - 04.2017
- Coordinated global travel and medical assistance, providing support to clients and healthcare providers in English, Spanish, and Portuguese.
- Ensured high-quality service through rigorous customer service and quality control measures.
Education
BBA - Business Administration
Universidad Argentina De La Empresa
Buenos Aires, Argentina12-2026
Junior Data Analyst Certificate - Data Analytics
Digital House Coding School
Buenos Aires, Argentina12-2021
High School Diploma -
Colegio Las Cumbres
Buenos Aires, ArgentinaSkills
- Data Analysis & Visualization: Tableau, Power BI
- CRM & Project Management Tools: Salesforce, Zoho Desk, SAP CRM, Microsoft Dynamics AX
- Programming & Development: Visual Studio Code
- Google Tools: Google Workspace, Google Ads, Google Analytics, Google Trends
- Microsoft Office Suite: Excel, Word, PowerPoint
- Analytical thinking
- Time management
- Decision-making
Certification
University of Cambridge
International General Certificate of Secondary Education.
History, Literature, Spanish, Business, Maths, Biology.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
French
Beginner (A1)
Timeline
Backoffice Analyst (KYC)
American Express
05.2024 - 03.2025
Financial Accounting Specialist
PLS Logistics Services
07.2023 - 08.2024
Customer Service Agent
Fluid Truck
08.2022 - 07.2023
Customer Service Representative
OSDE Binario
01.2018 - 08.2022
Travel & Medical Assistance Coordinator
Universal Assistance
01.2017 - 04.2017
BBA - Business Administration
Universidad Argentina De La Empresa
Junior Data Analyst Certificate - Data Analytics
Digital House Coding School
High School Diploma -
Colegio Las Cumbres
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