Summary
Overview
Work History
Education
Skills
Timeline
Dionna Shelton Cover Letter
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Dionna Shelton

Conway

Summary

to utilize communication and problem-solving,skills, as well as work experiences towards becoming a dependable Claim Operations Specialist successful at organizing and managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

29
29
years of professional experience

Work History

Operation Associate

Kohl’s
04.2006 - Current
  • Help Lead and Operation Team in training and unloading merchandise from truck onto sales floor. Supported merchandisers with ad set, to merchandising store setup by using plan
  • Grams, and replenishing the store. Utilize handheld Zebra’s for clearance markdowns and special sales promotions. And assist coworkers and managers in other departments to improve excellent customer service.

Receptionist

Harding University
08.2000 - 05.2003
  • Appointment scheduler, switch board operator, answering incoming calls for faculty, visitors, and students in the Departments of Computer Services, Gymnasium, and Women Dormitories.

Retail Operator Manager

Express
10.1996 - 01.1997
  • Performed data entry for shipping and receiving of merchandise in/out of store. Conducted regular inspections of stockroom cleanliness and organization, also ensured prompt processing of returns by organizing items and completing required paperwork. Organized stockroom for easy access to merchandise, in a prompt manner, to meet the needs of customer service.

Education

BA - General Studies

Harding University
01.2003

Skills

  • Communications
  • Computer Skills Microsoft
  • Customer Service
  • Data Entry
  • Fast learner
  • Attention to detail
  • Problem-solving abilities
  • Customer service
  • Verbal and written communication
  • Interpersonal and written communication

Timeline

Operation Associate

Kohl’s
04.2006 - Current

Receptionist

Harding University
08.2000 - 05.2003

Retail Operator Manager

Express
10.1996 - 01.1997

BA - General Studies

Harding University

Dionna Shelton Cover Letter

August 19, 2025


Aflac Columbus

 

PLADS Claim Operations Specialist I


Dear Hiring Manager


I am writing to express my interest in the Remote Claim Operations Specialist I position. With a strong background in communications, customer service, and problem solver, I am confident in my ability to make a valuable contribution to your team.\


As of working clerical and retail, I consistently showed my ability to tackle challenges head-on and efficiently manage tasks to deliver outstanding results. My working styles are best described as a “Doer” as well being a quick learner, which means I’m driven in achieving tangible results. Not only team effort to working independently on store projects, the main priority, especially as an employee at Kohl’s, are ensuring empathetic customer service, especially when customers call the store, asking if we have a certain product in our store. As an operator switchboard for Harding University, I helped faculty and students by communicating answers to phone calls. This approach allowed me to not only execute tasks promptly but swiftly to accept unexpected changes.


Attached d is my resume, which provides a detailed overview of my qualifications and experiences. I am confident that my skills align with the requirements for this position.


Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences make me an ideal candidate for this position. Please feel free to contact me at 501.470.6123 or kendee0360@gmail.com to schedule an interview.


Dionna Shelton

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