Diva' Wheeler
Magnolia
Summary
Dedicated healthcare professional with a strong background in patient care and office administration. Proven ability in time management and multitasking, ensuring efficient service delivery and high patient satisfaction. Ready to contribute to a collaborative healthcare team.
Overview
6
6
years of professional experience
Work History
CNA
Wentworth
08.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and report changes to healthcare team promptly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Receptionist
Premier Urgent Care
09.2023 - 07.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to streamline service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for data integrity.
- Responded to patient inquiries, providing information on services and addressing concerns promptly.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
Phlebotomist
Southern Medical Group
08.2019 - 11.2022
- Collected blood samples using various techniques, ensuring patient comfort and safety.
- Prepared and analyzed specimens for laboratory testing, maintaining high accuracy standards.
- Maintained inventory of supplies, effectively reducing waste through proper stock management practices.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained accurate patient records and laboratory documentation to comply with regulatory standards.
- Operated and maintained advanced laboratory equipment for optimal performance and reliability.
- Conducted routine laboratory tests to ensure accurate diagnosis and treatment plans.
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
Education
Certificate - Certified Medical Assistant
Bryan University
02-2026
High School Diploma -
Magnolia High School
Magnolia, AR05-2014
Associate of Applied Science - Medical Office And Billing Specialist
Ultimate Medical Academy
Clearwater, FL04-2020
Certificate - Phlebotomy
Central Texas Phlebotomy Institute, LLC
Texarkana, TX03-2017
License - Certified Nursing Assistant
SAU TECH
Camden, AR05-2014
Skills
- Time management
- Patient care
- Compassion and empathy
- Clinical documentation
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Flexibility and adaptability
- Telephone skills
- Data entry
- Office administration
Timeline
CNA
Wentworth
08.2024 - Current
Receptionist
Premier Urgent Care
09.2023 - 07.2024
Phlebotomist
Southern Medical Group
08.2019 - 11.2022
Certificate - Certified Medical Assistant
Bryan University
High School Diploma -
Magnolia High School
Associate of Applied Science - Medical Office And Billing Specialist
Ultimate Medical Academy
Certificate - Phlebotomy
Central Texas Phlebotomy Institute, LLC
License - Certified Nursing Assistant
SAU TECH