Summary

Overview

Work History

Education

Skills

LANGUAGES

Timeline

DIVYA KONDA DINAKARANBAPU

Having USA EAD Work Authorization, Address: BENTONVILLE

Summary

Experienced Fashion Designer & Entrepreneur and Customer Operations Professional with proven expertise in health insurance documentation (validation, approvals, reviews) and direct customer communication. Skilled Customer Care Specialist with over 5 years of specialized experience in fashion design and sales across India and the USA, focused on custom women’s apparel and accessories that resonate with diverse markets. Expert in utilizing social media and digital platforms to maximize customer engagement and drive sales. Equipped with strong English communication skills—both written and verbal—and highly adept at fostering cross-cultural client relationships. Proficient in computer and software tools, outbound calling, and data entry for enhancing efficiency and precision in operations. Recognized for quick learning, top performance on quality metrics, and mentoring new joiners, with strong technical, business management, and multitasking skills.

Overview

years of professional experience

Work History

GENERAL CLERK – HEALTH INSURANCE OPERATIONS

Serco

12.2025 - Current

Managed multiple health insurance documents including validation, approvals, reviews, and compliance checks.
Worked directly with customers through calls on insurance-related document issues, clarifications, and resolution.
Quickly learned end-to-end insurance concepts and processes; recognized as a top performer for quality metrics two times.
Demonstrated excellent communication, business management, and quick learning skills in a fast-paced environment.
Used Miphs software, Excel, multiple document management tools, and calling tools for daily operations.
Mentored new joiners by supporting onboarding, process understanding, and quality standards.

BUSINESS OWNER / SOLE PROPRIETOR – ONLINE WOMEN’S CLOTHING & ACCESSORIES (SIDE BUSINESS)

Kwefashionzz LLC

02.2019 - Current

Self-owned online fashion entrepreneur; designs and sells women’s clothing and accessories online while continuing this as a side business during free time.
Designs and sells custom women’s fashion items and accessories; served over 1000 satisfied global customers.
Sources materials independently and anticipates evolving fashion trends in both India and USA.
Manages all aspects of product sales, shipping, and customer service with proven global success.
Fosters strong relationships with suppliers and customers, balancing quality, affordability, and style.
Streamlines operations using QuickBooks, Excel, PowerPoint, and Canva designs for productivity and customer presentations.
Improved customer growth by implementing effective data capture and outbound calling processes.
Designed and launched unique collections, blending traditional techniques with modern aesthetics; elevated brand visibility through creative marketing strategies.
Streamlined production processes, reduced costs while maintaining quality; expanded client base through targeted outreach and personalized design services.
Partnered with local artisans to create sustainable, eco-friendly fashion lines; ensured timely delivery of materials.
India and USA

HOME MAKER

10.2017 - 10.2019

Managed personal responsibilities during career break, enhancing time management and adaptability skills by focusing on family time with my family and kids.
Career break

FASHION DESIGNER

07.2016 - 08.2017

Designed and launched unique collections, blending traditional techniques with modern aesthetics.
Meticulously managed all aspects of the design process from concept to final product and ensured high-quality standards.
Self Employed

Education

Master Diploma - Fashion Designing

Dream Zone Fashion Technology

Madurai, Tamilnadu, India

05-2016

Bachelor of Engineering - Electronics and Communication

KLN College of Engineering