Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dolores Martinez

Alta Gracia

Overview

9
9
years of professional experience

Work History

Gardener

Villavicencio
Monte Buey
08.2024 - 09.2024
  • Maintained gardens and grounds of private properties, ensuring proper care of trees, shrubs, flowers, and turf.
  • Planned and planted flower beds and borders according to customer requirements.
  • Ensured that garden maintenance tasks were completed efficiently and safely.
  • Performed regular pruning and trimming of hedges, bushes, shrubs, trees and other vegetation.

Manager of Operations

Marea Beach Club
Isla Mujeres
08.2022 - 07.2024
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Maintained schedule of class assignments to meet deadlines.

Salesperson

Zocalo
Todos Santos
12.2023 - 06.2024
  • Maintained accurate records of customer interactions and transactions

  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints promptly and efficiently.
  • Monitored inventory levels and placed orders as needed.
  • Customer service.
  • Sales.
  • Use of Shopify POS.

Salesperson

El Negrito Boutique
Isla Mujeres
12.2022 - 04.2023

  • Maintained accurate records of customer interactions and transactions.
  • Provided personalized service to build relationships with customers.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Customer service.
  • Sales.
  • Inventory and stock.
  • Use of Shopify POS.

Private Secretary

Secretary of the Environment of the Government of Cordoba, Argentina
Cordoba
01.2020 - 07.2022
  • Managed the calendar of the executive, ensuring timely and accurate scheduling of appointments.
  • Organized travel arrangements for business trips, including flight and train tickets, hotel bookings and car rental reservations.
  • Screened telephone calls, emails and correspondence and responded on behalf of the executive when appropriate.
  • Prepared agendas and made arrangements for committee meetings, conferences and other events.
  • Ensured all documents were properly filed in accordance with established procedures.
  • Coordinated activities between different departments to ensure efficient workflow.
  • Compiled reports, presentations and briefing materials as requested by the executive.
  • Provided administrative support such as photocopying, faxing and scanning documents.
  • Followed up on action items resulting from meetings in a timely manner.
  • Answered questions from internal staff members related to office policies or procedures.
  • Proofread documents before submission to ensure accuracy of content.
  • Updated databases with contact information of customers or suppliers.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Assisted in preparing contracts, agreements, invoices and other legal documents.

Private Secretary of the Minister

Ministry of Social Development of the Government of Córdoba, Argentina.
Cordoba
02.2016 - 12.2019
  • Managed the calendar of the executive, ensuring timely and accurate scheduling of appointments.
  • Organized travel arrangements for business trips, including flight and train tickets, hotel bookings and car rental reservations.
  • Screened telephone calls, emails and correspondence and responded on behalf of the executive when appropriate.
  • Prepared agendas and made arrangements for committee meetings, conferences and other events.
  • Compiled reports, presentations and briefing materials as requested by the executive.
  • Coordinated activities between different departments to ensure efficient workflow.
  • Followed up on action items resulting from meetings in a timely manner.
  • Answered questions from internal staff members related to office policies or procedures.
  • Ordered supplies such as stationery and equipment needed for daily operations.

Education

Accountant - Accounting

XXI Century Business University
Argentina

Skills

  • Business Administration
  • Performance Management
  • Workforce Management
  • Operations Management
  • Marketing
  • Customer Relationship Management (CRM)
  • Cross-Functional Teamwork
  • Staff Management
  • Project Coordination

Languages

Spanish
First Language
English
Upper Intermediate
B2

Timeline

Gardener

Villavicencio
08.2024 - 09.2024

Salesperson

Zocalo
12.2023 - 06.2024

Salesperson

El Negrito Boutique
12.2022 - 04.2023

Manager of Operations

Marea Beach Club
08.2022 - 07.2024

Private Secretary

Secretary of the Environment of the Government of Cordoba, Argentina
01.2020 - 07.2022

Private Secretary of the Minister

Ministry of Social Development of the Government of Córdoba, Argentina.
02.2016 - 12.2019

Accountant - Accounting

XXI Century Business University

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