Dolores Martinez
Alta Gracia
Overview
9
9
years of professional experience
Work History
Gardener
Villavicencio
Monte Buey
08.2024 - 09.2024
- Maintained gardens and grounds of private properties, ensuring proper care of trees, shrubs, flowers, and turf.
- Planned and planted flower beds and borders according to customer requirements.
- Ensured that garden maintenance tasks were completed efficiently and safely.
- Performed regular pruning and trimming of hedges, bushes, shrubs, trees and other vegetation.
Manager of Operations
Marea Beach Club
Isla Mujeres
08.2022 - 07.2024
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Maintained schedule of class assignments to meet deadlines.
Salesperson
Zocalo
Todos Santos
12.2023 - 06.2024
- Maintained accurate records of customer interactions and transactions
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Monitored inventory levels and placed orders as needed.
- Customer service.
- Sales.
- Use of Shopify POS.
Salesperson
El Negrito Boutique
Isla Mujeres
12.2022 - 04.2023
- Maintained accurate records of customer interactions and transactions.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Customer service.
- Sales.
- Inventory and stock.
- Use of Shopify POS.
Private Secretary
Secretary of the Environment of the Government of Cordoba, Argentina
Cordoba
01.2020 - 07.2022
- Managed the calendar of the executive, ensuring timely and accurate scheduling of appointments.
- Organized travel arrangements for business trips, including flight and train tickets, hotel bookings and car rental reservations.
- Screened telephone calls, emails and correspondence and responded on behalf of the executive when appropriate.
- Prepared agendas and made arrangements for committee meetings, conferences and other events.
- Ensured all documents were properly filed in accordance with established procedures.
- Coordinated activities between different departments to ensure efficient workflow.
- Compiled reports, presentations and briefing materials as requested by the executive.
- Provided administrative support such as photocopying, faxing and scanning documents.
- Followed up on action items resulting from meetings in a timely manner.
- Answered questions from internal staff members related to office policies or procedures.
- Proofread documents before submission to ensure accuracy of content.
- Updated databases with contact information of customers or suppliers.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Assisted in preparing contracts, agreements, invoices and other legal documents.
Private Secretary of the Minister
Ministry of Social Development of the Government of Córdoba, Argentina.
Cordoba
02.2016 - 12.2019
- Managed the calendar of the executive, ensuring timely and accurate scheduling of appointments.
- Organized travel arrangements for business trips, including flight and train tickets, hotel bookings and car rental reservations.
- Screened telephone calls, emails and correspondence and responded on behalf of the executive when appropriate.
- Prepared agendas and made arrangements for committee meetings, conferences and other events.
- Compiled reports, presentations and briefing materials as requested by the executive.
- Coordinated activities between different departments to ensure efficient workflow.
- Followed up on action items resulting from meetings in a timely manner.
- Answered questions from internal staff members related to office policies or procedures.
- Ordered supplies such as stationery and equipment needed for daily operations.
Education
Accountant - Accounting
XXI Century Business University
ArgentinaSkills
- Business Administration
- Performance Management
- Workforce Management
- Operations Management
- Marketing
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Staff Management
- Project Coordination
Languages
Spanish
First Language
English
Upper Intermediate
B2
Timeline
Gardener
Villavicencio
08.2024 - 09.2024
Salesperson
Zocalo
12.2023 - 06.2024
Salesperson
El Negrito Boutique
12.2022 - 04.2023
Manager of Operations
Marea Beach Club
08.2022 - 07.2024
Private Secretary
Secretary of the Environment of the Government of Cordoba, Argentina
01.2020 - 07.2022
Private Secretary of the Minister
Ministry of Social Development of the Government of Córdoba, Argentina.
02.2016 - 12.2019
Accountant - Accounting
XXI Century Business University