Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Don Reed

Don Reed

Pine Bluff

Summary

Personable Casino Host known for high productivity and efficiency in task completion. Skilled in customer relationship management, conflict resolution, and event planning to enhance guest experiences. Possess strong communication, organizational, and interpersonal skills, ensuring seamless operations and elevated guest satisfaction within the casino environment. Excel at building loyal customer bases through attentive service and tailored experiences.

Seasoned Casino Host with relevant experience in facilitating memorable and enjoyable gaming experiences for clientele. Possess strong skills in customer service, conflict resolution, and relationship building to ensure satisfaction and repeat business. Effectively increased player loyalty and engagement through personalized attention and understanding individual needs of each guest.

Detail-oriented Casino Host engaging with and delivering complementary services to attract and retain patrons. Solid knowledge of casino operational procedures and regulatory requirements to provide exceptional service and value to guests. Possesses strong business acumen and high professional ethics.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Casino Host

Saracen casino and resort
Pine Bluff
05.2024 - 03.2025

Responsible for maintaining contact with 750 players on a monthly basis.

Being a salaried employee, I was required to carry my phone home and answer it whenever it rang.

Maintain a professional appearance at all times.

Print out win/loss statements for players upon request.

Make contact with players regarding complaints and make sure corrections were made to the players satisfaction.

Be present on time to work.

Issue comps and free play to players with big losses.

Table Games Dealer

Saracen casino and resort
Pine Bluff
12.2023 - 05.2024
  • Demonstrated proper shuffling techniques for each game dealt.
  • Communicated effectively with other members of the table games staff team.
  • Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
  • Provided friendly customer service to guests at the casino table games area.
  • Collected losing bets and paid out winnings promptly and accurately.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.

Security Officer

Saracen casino and resort
Pine Bluff
07.2023 - 12.2023
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Assisted in the development and implementation of security policies and procedures.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Assisted with crowd control during large events held at the facility.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Enforced access control measures in accordance with established procedures.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Operated communication systems between officers stationed throughout the facility.
  • Provided escorts for visitors as needed throughout the facility.
  • Responded to alarms and conducted investigations as required.
  • Checked for safety hazards and took corrective action when necessary.
  • Confirmed visitor identification prior to granting entry into the building.

Business Owner

Reeds fish and seafood
Pine Bluff
08.2008 - 07.2023
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Oversaw daily operations of the business and provided guidance when needed.

Police Officer

Stuttgart police dept
Stuttgart
01.2003 - 10.2011
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Counseled victims of domestic violence regarding available resources and legal options.
  • Maintained order during civil disturbances or protests.
  • Prepared detailed reports on incidents and arrests made.
  • Conducted traffic stops in accordance with departmental protocol.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Responded to emergency calls for service and provided assistance as needed.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Organized crime scene investigation, collected evidence, and interviewed witnesses.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Developed positive relationships with members of the community through outreach programs.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Advised citizens on safety precautions and preventive measures against crime.
  • Investigated suspicious persons or activities to determine if criminal activity was present.

Business Owner

Reeds fish market
Stuttgart
01.2003 - 08.2008
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Scheduled maintenance activities for equipment used by the business.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Established strong relationships with vendors to ensure quality products at competitive prices.

Ssgt

Arkansas Army National Guard
Pine Bluff
01.1995 - 10.2006
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed routine maintenance and repair.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.

Police Officer

Pine bluff police dept
Pinebluff
08.1996 - 01.2003
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Counseled victims of domestic violence regarding available resources and legal options.
  • Maintained order during civil disturbances or protests.
  • Utilized various technologies including computers, cameras, and radar guns to complete job duties.
  • Prepared detailed reports on incidents and arrests made.
  • Conducted traffic stops in accordance with departmental protocol.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Responded to emergency calls for service and provided assistance as needed.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Educated youth groups about the dangers of drug abuse and gang violence.
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Organized crime scene investigation, collected evidence, and interviewed witnesses.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Developed positive relationships with members of the community through outreach programs.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Interviewed witnesses and victims to determine critical details relevant to each case.

Sgt

United States Marine Corps
Camp Lejeune
08.1985 - 01.1995
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed routine maintenance and repair.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.

Education

Criminal Justice -

Rasmussen College Online
Pinebluff, AR

Skills

  • Criminal law enforcement
  • Community engagement
  • Incident report writing
  • Customer service
  • Security operations
  • Security procedures

Certification

  • Completion military police academy Camp Lejeune NC 1989
  • Certified Law Enforcement Officer Pine Bluff AR 1998
  • Certified Field Training Officer Pine Bluff AR 1999

References

References available upon request.

Timeline

Casino Host

Saracen casino and resort
05.2024 - 03.2025

Table Games Dealer

Saracen casino and resort
12.2023 - 05.2024

Security Officer

Saracen casino and resort
07.2023 - 12.2023

Business Owner

Reeds fish and seafood
08.2008 - 07.2023

Police Officer

Stuttgart police dept
01.2003 - 10.2011

Business Owner

Reeds fish market
01.2003 - 08.2008

Police Officer

Pine bluff police dept
08.1996 - 01.2003

Ssgt

Arkansas Army National Guard
01.1995 - 10.2006

Sgt

United States Marine Corps
08.1985 - 01.1995

Criminal Justice -

Rasmussen College Online
Don Reed