Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Donizete Fernandes

São Paulo

Overview

34
34
years of professional experience
1
1
Certification

Work History

Tour Guide

Seff
05.2016 - Current
  • Describing landmarks, providing safety advice, and guiding tourist groups
  • Introducing tourists to local attractions and encouraging exploration
  • Arranging transportation and guiding tourists to cultural sites
  • Planning tours and offering cultural insights
  • Managing passenger accounting and ground handling.

Personal Assistant/Restaurant

Royal Caribbean International
09.2010 - Current
  • Greeting and seating guests
  • Presenting menus/wine lists with detailed information
  • Checking IDs for age verification
  • Demonstrating excellent personal presentation
  • Providing friendly, polite, and helpful service
  • Maintaining flexibility, reliability, and professionalism
  • Working well under pressure and multitasking
  • Attention to detail and focus
  • Expertise in wines and spirits
  • Understanding diverse clientele
  • Sensitivity to guest needs
  • Maintaining a courteous and cheerful demeanor for guest satisfaction.

Maitre

Hotel Ort
01.2022 - 03.2023
  • Welcoming and seating guests promptly
  • Supervising and assigning tasks to team members for exceptional dining experiences
  • Acknowledged for leadership, problem-solving, and communication abilities
  • Committed to crafting memorable dining experiences and nurturing a positive team environment
  • Assisting in various restaurant tasks including taking orders, handling phone calls, and managing transactions.

Head Waiter

Choperia Baden
06.2018 - 02.2020
  • Welcoming customers and offering restaurant introductions
  • Arranging seating and providing menu explanations, including beer pairing suggestions
  • Overseeing team activities for smooth restaurant operations
  • Coordinating mise en place activities
  • Taking customer orders
  • Acting as a backup for the Maître or waiter as needed
  • Ensuring proper use of restaurant equipment by staff and customers
  • Assisting with restaurant closing procedures.

Maitre

Meliá Hotels International
10.2017 - 05.2018
  • Supervising and managing employees, particularly those in charge of grilling and salads, at Q.I
  • Avenida Ibirapuera
  • Maintaining oversight of hotel and restaurant management, providing updates on daily operations and activities during nighttime and early morning hours
  • Prioritizing attention to detail and guest needs
  • Ensuring cleanliness standards are upheld in restaurant areas, bar, lounge, outdoor areas, and room service
  • Collaborating with the kitchen team to address operational requirements and financial goals, including expenses and costs.

Maitre

Atlantica Hotels
12.2016 - 10.2017
  • Excellent communication with management
  • Positive attitude in all situations
  • Willingness to work extra hours
  • Improved customer satisfaction
  • Covered absences, managed cash, and trained employees
  • Answered phones, explained menu items, and recommended wines
  • Promoted menu offerings with extensive guidance
  • Mentored assistant waitstaff during busy periods
  • Managed events and maintained service standards.

Head Waiter

Atlantica Hotels
12.2016 - 07.2017
  • Effective communication and interpersonal skills with management
  • Maintains a positive attitude even in challenging situations
  • Willingness to work extended hours when required
  • Improved customer satisfaction ratings
  • Manages absences, cash, and fosters teamwork
  • Conducts employee training
  • Handles phone inquiries and explains menu items and wines
  • Promotes menu items with extensive knowledge
  • Monitors and mentors assistant waitstaff during peak hours
  • Manages events and resolves customer complaints while maintaining service standards.

Airport Service Agent

Emirates
07.2007 - 09.2010
  • Executes operational routines for check-in, check-out/passports, and visas
  • Assists passengers boarding international flights at Dubai International Airport/Dnata-Emirates
  • Verifies ticket validity, route, flight reservation, and identity documentation
  • Dispatches baggage after weighing in the boarding area
  • Informs passengers about airport procedures, including pre-boarding, boarding, and delays
  • Boards passengers after aircraft clearance, prioritizing vulnerable individuals.

Night Auditor Hotel/Front Desk

San Juan Hotéis
01.2006 - 02.2008
  • Handled diverse Night Audit tasks, alongside customer service and administrative duties
  • Demonstrated proficiency in maintaining composure during high-volume phone interactions
  • Quickly resolved customer issues and rebuilt trust to prevent losses
  • Addressed guest inquiries, particularly from foreign visitors
  • Managed credit and debit card transactions during night audits
  • Conducted efficient check-in and check-out processes for guests
  • Collaborated with housekeeping and other hotel departments
  • Promoted service excellence and maintained a professional hotel image at all times.

Assistant Waiter

BERKELEY CATERING LIMITED
02.2005 - 02.2006
  • Provided a congenial atmosphere for customers through attention to detail and quality service
  • Greeted and seated customers and started serving water, wine, and food
  • Assisted customers with special requirements, such as vegetarian or diabetic meals
  • Controlled what I could to help customers feel they were in good hands, maintaining cleanliness throughout my station, emptying full ashtrays, filling up water glasses and bread baskets, clearing dirty plates, and observing when I could offer someone a second beverage
  • Worked with a positive attitude and good work ethic
  • Worked effectively in a dynamic, multitasking environment
  • Maintained a clean work environment and was always attentive to my actions
  • Worked events with a varied schedule of hours and days including parties, dinners, theater, operas (Royal Albert Hall, Hilton Hotel, Café Royal, Business Clubs).

Administrative Assistant

Temporis
02.1991 - 02.1998
  • Responsible for sending letters, memorandums, making phone calls, sending faxes, and emails
  • Handling workplace procedures, temporary employment contracts for employees, company agreements, recruitment and personnel selection
  • Analyzing applications for temporary and permanent positions
  • Creating commands for payroll processing
  • Managing volume shopping transportation
  • Controlling inventory
  • Issuing commercial proposals to the company's sales department.

Education

Completed Course in Airline Cabin Crew -

WTT Worldwide Ltda. Board Certified Officer

English course -

OHC English - London

Travel and Tourism Course -

Business IN
01.2006

Skills

  • Professionalism
  • Flexibility
  • Communication
  • Organization

Certification

  • CROWD MANAGEMENT (CMAT), AMCA Cruise Vakanties, AMCA - Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises
  • Cabin Crew WTT Worldwide Ltda. Board Certified Officer, Virgin Atlantic Airways, Virgin Atlantic Airways/Gbta Rates and Certificate Issuance VA1
  • IATA Training, Computer Reservation Systems: Galileo, Amadeus, Saber, and Worldspan., Air reservations, fares and ticketing, car and hotel reservations.

Languages

Portuguese
English
Spanish

Timeline

Maitre

Hotel Ort
01.2022 - 03.2023

Head Waiter

Choperia Baden
06.2018 - 02.2020

Maitre

Meliá Hotels International
10.2017 - 05.2018

Maitre

Atlantica Hotels
12.2016 - 10.2017

Head Waiter

Atlantica Hotels
12.2016 - 07.2017

Tour Guide

Seff
05.2016 - Current

Personal Assistant/Restaurant

Royal Caribbean International
09.2010 - Current

Airport Service Agent

Emirates
07.2007 - 09.2010

Night Auditor Hotel/Front Desk

San Juan Hotéis
01.2006 - 02.2008

Assistant Waiter

BERKELEY CATERING LIMITED
02.2005 - 02.2006

Administrative Assistant

Temporis
02.1991 - 02.1998

Completed Course in Airline Cabin Crew -

WTT Worldwide Ltda. Board Certified Officer

English course -

OHC English - London

Travel and Tourism Course -

Business IN

Similar Profiles

CREATE PROFILE
Donizete Fernandes