D'onna Kerr
North Little Rock
Summary
Visionary Professional who achieves unprecedented results through innovation, initiative, and resourcefulness. Thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder who enrolls others to support positive change.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Wellington Woods Memory Care
07.2024 - 08.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Supported residents during difficult moments related to dementia symptoms, providing reassurance and understanding in order to maintain emotional wellbeing.
- Provided compassionate support for patients and their families during the transition into memory care living arrangements.
- Organized social events and therapeutic group activities to encourage engagement, socialization, and mental stimulation among residents.
Local Office Administrative Assistant
Arkansas Department of Human Services
03.2023 - 02.2024
- Screens incoming calls, directs calls, and takes and transmits messages.
- Greets visitors and provides assistance.
- Receives, sorts, and distributes various mail and correspondence to appropriate personnel.
- Prepares external and internal outgoing mail and follows established procedures and postal requirements.
- Photocopies various documents and ensures appropriate safeguard of such documents related to confidentiality.
- Performs tasks using standard operating equipment and computer programs to prepare and format forms, correspondence, reports, and other documents.
- Provides routine data entry, keying in information into designated fields using various databases.
- Assists in ensuring the proper flow of paperwork exists within an assigned department.
- Answers written or oral inquiries of a routine nature. May schedule appointments and conference rooms, verify data, provide follow up, and communicate appointment schedule to appropriate parties.
- Performs other duties as assigned.
Medical Receptionist
Jefferson Comprehensive Care
06.2022 - 01.2023
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Organized and filed patient medical records.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
Dialysis Tech
Davita
01.2021 - 02.2022
- Performed and recorded patient observation: vital signs and all other parameters of ESRD patients, obtain blood samples and culture specimens, and prepares for shipment.
- Reviewed dialysis orders, notes general physical and mental condition of patient through observations and interview, provide data to determine compliance to dietary or medical regimen.
- Provided chronic hemodialysis therapy: recommended a dialysis plan for ultrafiltration to RN, initiated dialysis via approved accesses, observed all safety measures, monitor patient vital signs applicable to critically ill patients, administer fluid therapy or other appropriate treatments as directed, document activity appropriately.
- Collected patient data: monitored and documented status of vascular accesses, review lab work, patient observations.
Universal Worker
Arkansas Department of Veteran Affairs
08.2018 - 09.2019
- Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables, and chairs.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Assisted with administrative tasks, including filing, answering phones and faxed documents.
- Communicated with vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of office management.
Home Health Aide
Kindred
01.2018 - 09.2019
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Utilized mobility devices and safety equipment to carefully and transport patients.
- Assist elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Observe patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Certified Nursing Assistant
Lakewood Health and Rehabilitation
12.2016 - 01.2018
- Executed basic technical skills, including applying dressings, taking, and documenting vital signs, identifying, and documenting signs and symptoms of diseases/condition that are common, CPR, measuring and documenting fluid intake and output, and administering treatment as directed by the nurse or physician.
- Performed clerical support duties, such as entering orders, answering phones, entering data, and processing chart.
- Verified identity of resident receiving medication and records name of drug, dosage, and time of administration on specified forms or record.
Administrative Specialist II
Arkansas Department of Human Services
01.2015 - 02.2016
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Managed building access and supplied key cards to employees and visitors.
Assistant Manager
Tropical Smoothie Café
08.2013 - 01.2016
- Coached and mentored employees by delivering training, guidance, and performance monitoring.
- Evaluated employee performance and developed improvement plans.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Delegated daily tasks to team members to optimize team productivity.
- Organized schedules, workflows, and shift coverage to meet expected business demand.
Education
High School Diploma -
North Little Rock High School
01-2013
Skills
- Proven ability to coach, mentor a team, through setting expectations, communication, coaching, feedback, and ongoing support
- Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of Microsoft Word, Excel, PowerPoint, and Outlook
- Handle confidential information with integrity and professionalism within
- A sense of self-awareness with an interest in seeking feedback to improve and develop
- Proven ability to link company strategies to day-to-day activities and can inspiring a team to deliver total company contribution
- Implement measures necessary to resolve problems and to communicate a response orally or in written form to the inquirer
- Excellent project management skills as well as great interpersonal and presentational skills
- Certification: Certified Nursing Assistant
- HIPAA compliance
- Reliable team player
Timeline
Certified Nursing Assistant
Wellington Woods Memory Care
07.2024 - 08.2025
Local Office Administrative Assistant
Arkansas Department of Human Services
03.2023 - 02.2024
Medical Receptionist
Jefferson Comprehensive Care
06.2022 - 01.2023
Dialysis Tech
Davita
01.2021 - 02.2022
Universal Worker
Arkansas Department of Veteran Affairs
08.2018 - 09.2019
Home Health Aide
Kindred
01.2018 - 09.2019
Certified Nursing Assistant
Lakewood Health and Rehabilitation
12.2016 - 01.2018
Administrative Specialist II
Arkansas Department of Human Services
01.2015 - 02.2016
Assistant Manager
Tropical Smoothie Café
08.2013 - 01.2016
High School Diploma -
North Little Rock High School
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