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Senior Product Owner adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Project Management Graduate | Product Owner | Business Analyst
Bringing over 8 years of expertise in Agile Project Management, I specialize in Requirements Gathering, Product Backlog Management, Customer Service Operations, Case Management, Retention-Expectation Management, Stakeholder Management, and Customer Success Metrics. Complemented by a range of technical skills in Software Engineering, Made significant contributions to digital transformation within the financial services, e-commerce and healthcare sectors. Recently completed master’s in project management in September 2023.
Accomplishments:
ᴥ Successfully delivered multiple projects within schedule and budget, increasing profits in every assigned project.
ᴥ Managed concurrent projects, vendors, and stakeholders effectively.
ᴥ Strategically planned, prioritized, and managed the IT product backlogs.
ᴥCollaborated with cross-functional teams to drive product innovation, which led to significant investments in platform products.
ᴥProven track record in driving digital transformation through effective support of change and project management initiatives, including scaling up of teams and development framework integration.
ᴥ Proficient in SDLC, Agile methodology, Scrum, and Kanban Frameworks.
ᴥ Knowledgeable in Wholesale Banking, Loan Life Cycle, Underwriting, Retail Payments, e-commerce, and Healthcare platforms.
ᴥ Utilized data and analytics to monitor performance metrics (customer acquisition, retention, sales, engagement).
ᴥ Analyzed customer feedback and market research to inform product decisions.
ᴥ Support Product and Management teams in feeding inputs and presentations for CEO Townhalls and Stakeholder and Board Meetings
ᴥ Enthusiastic about learning new technologies (Blockchain, AI, RPA) and active contributor of training materials to common knowledge repository.
Communications and Stakeholder Engagement:
ᴥ Proven stakeholder management with a natural and proactive communication approach in soliciting feedback and skillfully resolving conflicts.
ᴥ Take Ownership in initiating client calls, for in-depth research on requirements and solutions.
ᴥ Proactively managed project expectations by effectively communicating scope changes, aligning stakeholder timelines and milestones, addressing potential risks, and providing regular progress updates.
ᴥ Created visually appealing flowcharts, wireframes, and diagrams for enhanced project planning and negotiating to align expectations. Results-Oriented Achievements:
ᴥ Led Cross-Functional teams in Launching B2B and B2C solutions in the SAAS Platform as part of the Lending Digital Transformation Mission in 2021.
ᴥ Championed innovation and led to the release of multiple product ideas.
ᴥ Proactively collaborated with technical teams to clear clarifications, reducing project blocks, and boosting productivity above 80%.
ᴥ Key role in enhancing team efficiency by reinforcing Sprint Goals and Vision, resulting in a >50% improvement in project efficiency.
Innovations
ᴥ Introduction of Process Automation in Loan Origination reducing manual entry.
ᴥ Introduction of AI in Commercial Lending Underwriting- Smart Credit Analyst. Financial Risk/Opportunity Assessment Using Machine Learning of Climate Disaster Data.

Professional Scrum Product Owner with 10+ experience in product development and agile methodologies. Known for driving collaboration and delivering high-impact solutions in large-scale data project deployments for large enterprises. Skilled in stakeholder management, backlog prioritization, and iterative development.

Professional Product Owner with deep expertise in Agile delivery, end-to-end SDLC execution, and strategic backlog management. Adept at transforming complex business needs into clear user stories and actionable technical requirements. Proven ability to lead PI Planning, optimize product roadmaps, and drive cross-functional collaboration to deliver high-value, scalable solutions. Experienced in ServiceNow (SAM, HAM, HRSD, ITSM) and JIRA (metrics, dashboards, sprint planning), leveraging data-driven insights to ensure compliant, efficient, and impactful product outcomes.


Donna Vincent

Summary

Overview

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Director of EHR/Business Analyst

Product Owner

Training Specialist, Solution Series

Education

Bachelor of Science - Business Education

Skills

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Director of EHR/Business Analyst

Product Owner

Training Specialist, Solution Series

Bachelor of Science - Business Education

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