Doreen Asabea Owusu
Erbil, Kurdistan
Summary
I have a 5years experience in customer service,cashiering and waiting. I have proven to excel in fast-paced environments, by leveraging my cash handling expertise and exceptional customer service skills at the various companies I have worked in thereby enhancing financial accuracy and customer satisfaction. I excel majorly in customer interaction, cash handling and problem-solving with focus on achieving results. I am known for reliability and adaptability in dynamic environments and contributing effectively to team goals..
Overview
6
6
years of professional experience
Work History
Cashier
Soho - TJ Holdings
05.2023 - 10.2024
- I operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- I maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- I handled multiple payment methods securely, minimizing discrepancies and potential losses.
- I mentored new employees on cashier duties and best practices, improving overall staff performance.
- I adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- I implemented loss prevention strategies, reducing instances of theft at checkout.
Cashier/Accounting Clerk
Potbelly Shack LTD.
10.2022 - 03.2023
- I processed refunds and exchanges in accordance with company policy and Accounting Manager's consent after thorough checks have been made.
- I liaised with HR and Accounting Managers by assisting in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- I supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- I enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- I demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- I handled purchases in cash, credit cards per procurement policies in the company and all other banking activities needed for the branch of the company.
Customer Service Representative
Potbelly Shack Ltd.
02.2019 - 10.2022
- I managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- I resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- I handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- I responded to customer requests for products, services, and company information.
- I contributed to sales growth by upselling products and services based on individual customer requirements.
- I maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
No Degree - Clearing, Forwarding & Shipping Management
Institute of Export & Shipping Management
Accra, Ghana 11-2009
Skills
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Cash handling expertise
- POS system operations
- Professional telephone demeanor
Languages
English
Advanced (C1)
Timeline
Cashier
Soho - TJ Holdings
05.2023 - 10.2024
Cashier/Accounting Clerk
Potbelly Shack LTD.
10.2022 - 03.2023
Customer Service Representative
Potbelly Shack Ltd.
02.2019 - 10.2022
No Degree - Clearing, Forwarding & Shipping Management
Institute of Export & Shipping Management
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