Dorothy Greeson
Conway
Summary
Dedicated health information management professional with expertise in case management services and HIPAA compliance. Proven track record of enhancing data accuracy and patient confidentiality through effective management of electronic health records and cross-department collaboration.
Overview
24
24
years of professional experience
Work History
Senior Specialist-Health Information Management
Conifer Health Solutions, Value-Based Care
Little Rock
11.2021 - Current
- Manage patient records to ensure accurate and timely documentation.
- Process medical record requests following HIPAA regulations and compliance standards.
- Maintain databases for electronic health records using industry-standard software systems.
- Conduct regular audits of medical records to ensure completeness and accuracy.
- Adhere to HIPAA guidelines when handling protected health information.
- Collect, file, scan, and retrieve confidential patient information.
- Perform data entry into electronic health record systems.
- Pull patient records and transfer information to appropriate parties.
- Collaborate with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Process requests for copies of patient medical files within designated timeframes.
Patient Access Representative
Conifer Health Solutions, Value-Based Care
Little Rock
11.2019 - 11.2021
- Facilitated patient registration for healthcare services.
- Verified patient insurance information and eligibility for coverage.
- Conducted thorough pre-visit assessments to ensure accurate documentation.
- Collaborated with clinical staff to streamline patient access processes.
- Managed incoming calls and addressed patient inquiries promptly.
- Maintained accurate records in electronic health systems for compliance purposes.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
Substitute Teacher
ST. JOSEPH CATHOLIC SCHOOL
Conway
03.2019 - 11.2019
- Provide classroom instruction as needed to a variety of ages and grades
- Provide classroom management as prescribed by school officials and regular classroom teacher
- Other duties as assigned and determined by regular classroom teacher
Intake Coordinator
CONWAY BEHAVIORAL HEALTH
Conway
05.2018 - 01.2019
- Answered in-coming inquiries regarding placement and admission criteria
- Completed psychosocial assessments with suicide risk assessment for potential patients
- Staffed assessment results with Nursing Supervisor and Physician for placement decisions
- Completed admission process for those found to meet admission criteria
- Provided community resource information for those not found to meet admission criteria
- Maintained EMTALA log
Counselor
SACRED HEART CATHOLIC SCHOOL
Morrilton
08.2011 - 08.2018
- Provided vocational and career guidance to K - 12 grade students
- Provided adjustment counseling to students as needed
- Provided interpretive information for computer-based interest inventories
- Coordinated and proctored standardized testing for elementary and high school students
- Supervised room supervisors and proctors who assist with ACT testing to ensure confidentiality and testing integrity
- Test Coordinator for ACT Testing facility
- Coordinated class schedules for students
- Coordinated and facilitated special programs/activities/meetings/events throughout the year
- Assisted with obtaining guest speakers and overseeing the curriculum for the Career Orientation class
- Maintained student academic records
- Provided information on and referrals to community resources
Teacher
SACRED HEART CATHOLIC SCHOOL
Morrilton
08.2017 - 07.2018
- Test Coordinator for ACT Testing facility
- Supervised room supervisors and proctors who assist with ACT testing to insure confidentiality and testing integrity
- Provided learning and instruction in Social Studies and Religion classes in the 7th - 12th grades
- Incorporated different learning styles in class curriculum
- Maintained classroom behavior management by utilizing classroom rules, structure, consistency, and appropriate consequences
- Provided assistance and guidance to those students requiring accommodation and/or who are having difficulty
Vocational Rehabilitation Counselor
DEPT OF VETERANS AFFAIRS
Little Rock
01.2007 - 08.2011
- Determined eligibility for vocational rehabilitation services based on state and federal regulations regarding vocational rehabilitation services
- Completed preliminary assessments for level of functioning on adults with disabling conditions by reviewing medical, psychological, and vocational reports
- Developed a plan for employment with adults with disabling conditions
- Implemented plans by providing, arranging, or purchasing services
- Provided vocational, career, and adjustment counseling as needed
- Acted as Chairperson for the Vocational Rehabilitation & Employment Panel
- Acted as Subject Matter Expert when VR&E Officer was not present
- Reviewed, obtained new information, assigned, and disseminated cases to other counselors on requests to reopen cases
- Participated in local quality reviews of case files
- Provided supervision/training of Practicum and Internship students
- Developed and maintained resources
- Coordinated services with other service providers
Rehabilitation Counselor
ARKANSAS REHABILITATION SERVICES
Fort Smith
08.2002 - 01.2007
- Determined eligibility for vocational rehabilitation services based on state and federal regulations regarding vocational rehabilitation services
- Completed preliminary assessments for level of functioning on adults with disabling conditions by reviewing medical, psychological, and vocational reports
- Developed a plan for employment with adults with disabling conditions
- Implemented plans by providing, arranging, or purchasing vocational rehabilitation services
- Provided vocational, career, and adjustment counseling as needed
- Acted as Lead Counselor, supervising office staff and mentoring other counselors in the office
- Provided supervision/training to Practicum and Internship students
- Developed and maintained community resources
- Coordinated services with other service providers
Needs Assessment Risk Coordinator
VISTA HEALTH SERVICES
Fort Smith
09.2005 - 12.2006
- Completed a risk assessment for imminent risk of harm on adults and adolescents seeking psychiatric services
- Completed mental health assessments on adults and adolescents seeking inpatient/outpatient psychiatric services
- Synthetized information gained during the assessment and shared information with the attending physician for a determination and/or disposition for inpatient psychiatric services
- Completed admission paperwork for people requiring inpatient psychiatric care according to state and federal regulations
Education
Master of Arts - Rehabilitation Counseling
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
Little Rock, AR12-2004
Bachelor of Science - Psychology, Sociology
UNIVERSITY OF CENTERAL ARKANSAS
Conway, AR08-1989
Skills
- Case Management services
- Conducting assessments
- Eligibility decision making
- Medical record management
- HIPAA compliance
- Electronic health records
- Data auditing
- Auditing records
- Compliance with state and federal regulations
- Quality assurance of records
- Cross-department collaboration
- Confidential information handling
- Record maintenance
- Confidentiality of personal information
- Database maintenance
- Data entry
- Proficient Microsoft Office skills
- Synthesis of information
Timeline
Senior Specialist-Health Information Management
Conifer Health Solutions, Value-Based Care
11.2021 - Current
Patient Access Representative
Conifer Health Solutions, Value-Based Care
11.2019 - 11.2021
Substitute Teacher
ST. JOSEPH CATHOLIC SCHOOL
03.2019 - 11.2019
Intake Coordinator
CONWAY BEHAVIORAL HEALTH
05.2018 - 01.2019
Teacher
SACRED HEART CATHOLIC SCHOOL
08.2017 - 07.2018
Counselor
SACRED HEART CATHOLIC SCHOOL
08.2011 - 08.2018
Vocational Rehabilitation Counselor
DEPT OF VETERANS AFFAIRS
01.2007 - 08.2011
Needs Assessment Risk Coordinator
VISTA HEALTH SERVICES
09.2005 - 12.2006
Rehabilitation Counselor
ARKANSAS REHABILITATION SERVICES
08.2002 - 01.2007
Master of Arts - Rehabilitation Counseling
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
Bachelor of Science - Psychology, Sociology
UNIVERSITY OF CENTERAL ARKANSAS