Draylon Cooke
Little Rock,AR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Relationship Banker 1
Arvest
2 2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Championed initiatives aimed at enhancing workplace culture, contributing to increased employee morale and retention rates.
- Contributed to the successful launch of new products by collaborating closely with marketing teams on promotional campaigns and materials.
- Emergency management and business documentation and continuity processing
Member Relations Specialist - Banker
Credit Union Of Texas
10.2022 - 10.2023
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Emergency management and business documentation and continuity processing
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Funding Analyst I
Exeter Finance
01.2022 - 10.2022
- Perform accurate verifications, analysis, and audit of all documentation required to complete retail funding
- Perform credit investigations with external entities, including consumers, dealers, and others to validate employment, income, insurance, collateral, and other information pertinent to approval
- Maintain and promote integrity, security, and confidentiality of PPI and records to comply with state/federal laws.
Wireless Specialist Representative
Verizon Wireless
03.2021 - 09.2021
- Assist customers and associates with troubleshooting concerning Verizon phones, device plans, and accessories
- Generate new accounts and renewal of contracts by promoting company products through sale techniques.
Sales Associate
Walmart Supercenter
07.2018 - 02.2021
- Interfaced with patrons daily to locate products and answer inquiries regarding merchandise, services, and policy
- Maintained store safety and efficiency by staying abreast security measures, safeguarding assets, and adhering to regulations regarding sanitation, and other measures.
Education
Bachelor of Science - Exercise Science
Southern Arkansas University
Magnolia, AR 08.2016 - 05.2020
High School Diploma -
Hamburg High School
Hamburg, Arkansas 08.2013 - 05.2016
MBA - Financial Planning And Analysis
Arkansas State University
Jonesboro 05.2001 -
Skills
Software: POS Systems (Sales), EROES (Product Activation), DTS (Accounting), R-Q (Customer Transactions)
Service recommendations
Database Management
Account management
Service standard compliance
Complaint resolution
Money handling abilities
Application preparation
Affiliations
Member of Kappa Alpha Psi - Spring 2017
Timeline
Member Relations Specialist - Banker
Credit Union Of Texas
10.2022 - 10.2023
Funding Analyst I
Exeter Finance
01.2022 - 10.2022
Wireless Specialist Representative
Verizon Wireless
03.2021 - 09.2021
Sales Associate
Walmart Supercenter
07.2018 - 02.2021
Bachelor of Science - Exercise Science
Southern Arkansas University
08.2016 - 05.2020
High School Diploma -
Hamburg High School
08.2013 - 05.2016
MBA - Financial Planning And Analysis
Arkansas State University
05.2001 -
Relationship Banker 1
Arvest
2 2024 - Current
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