Drelynn Crawford
West Helena,AR
Summary
Professional customer service leader prepared to drive improvements in client interactions and team performance. Background in managing customer service operations and implementing effective solutions. Known for fostering team collaboration and flexibility in dynamic settings. Skilled in problem-solving and relationship-building.
Overview
9
9
years of professional experience
Work History
FLIGHT ATTENDANT
Envoy Air
04.2024 - Current
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Assisted passengers with boarding and disembarking the aircraft, ensuring a smooth and efficient process
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
FLIGHT ATTENDANT
Frontier Airlines
12.2022 - Current
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Provided emergency medical assistance e.g., performing CPR and basic first aid
- Maintains professional appearance and compliance with uniform and appearance guidelines, and provides instruction and demonstration of onboard safety features
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Demonstrated knowledge of aviation regulations and emergency procedures during onboard emergencies
SERVICE WRITER
Wal-Mart Stores INC.
12.2019 - 12.2022
- Maintained accurate records of service requests, repairs, and parts inventory
- Worked collaboratively with service technicians to schedule appointments and coordinate repairs
- Processed warranty claims and obtained approvals from manufacturers for repairs and replacements
- Provided exceptional customer service by resolving issues and answering questions
HOSPITALITY SPECIALIST
East Arkansas Family Health Center
12.2020 - 11.2022
- Managed front desk operations including check-ins, checkouts, and guest inquiries at a family health center
- Performed administrative tasks such as scheduling appointments and handling phone inquiries
- Maintained cleanliness and organization of examination rooms and medical equipment
- Provided excellent customer service to patients and their families
- Managed patient records and billing in a busy medical office setting
PHARMACY TECHNICIAN
Walgreens
02.2020 - 10.2021
- Managed inventory and ordered medication supplies in a fast-paced retail pharmacy setting
- Assisted pharmacist with filling prescriptions and providing patient counseling on medication usage
- Performed data entry and maintained patient records in compliance with HIPAA regulations
- Utilized pharmacy software to process prescriptions accurately and efficiently
- Collaborated with healthcare providers to ensure proper medication management and patient safety
SUBSTITUTE TEACHER
Central High School
08.2018 - 05.2019
- Managed classroom behavior and created a positive learning environment conducive to student success
- Administered assessments and provided constructive feedback to students to track progress and encourage growth
- Developed lesson plans and delivered engaging instruction to diverse student populations in various subject areas
CASHIER
Wal-Mart Stores INC.
04.2016 - 06.2017
- Managed cash register and processed transactions accurately and efficiently
- Provided excellent customer service by addressing inquiries and resolving issues
- Handled cash and card transactions in a fast-paced retail environment
- Maintained cleanliness and organization of cashier station and surrounding areas
- Assisted customers with product selection and recommendations
Education
HIGH SCHOOL DIPLOMA -
Central High School
West Helena, Arkansas05.2015
Some College (No Degree) -
Phillips County Community College
West Helena, ArkansasSkills
- Active listening
- Issue resolution
- Engaging personality
- Ability to work independently
- Effective communication
- Customer service
Timeline
FLIGHT ATTENDANT
Envoy Air
04.2024 - Current
FLIGHT ATTENDANT
Frontier Airlines
12.2022 - Current
HOSPITALITY SPECIALIST
East Arkansas Family Health Center
12.2020 - 11.2022
PHARMACY TECHNICIAN
Walgreens
02.2020 - 10.2021
SERVICE WRITER
Wal-Mart Stores INC.
12.2019 - 12.2022
SUBSTITUTE TEACHER
Central High School
08.2018 - 05.2019
CASHIER
Wal-Mart Stores INC.
04.2016 - 06.2017
HIGH SCHOOL DIPLOMA -
Central High School
Some College (No Degree) -
Phillips County Community College
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