Dustin Alford
Benton
Summary
Accomplished in elevating customer satisfaction and exceeding sales targets, I leveraged strong negotiation and active listening skills at Eric Andrews State Farm to significantly boost client retention and revenue. With a knack for building robust client relationships and a goal-oriented mindset, I consistently achieved and surpassed monthly objectives, demonstrating a profound impact on business growth and customer loyalty.
Overview
8
8
years of professional experience
Work History
Agent Representative
Eric Andrews State Farm
11.2023 - Current
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
- Worked closely with management to identify potential areas for growth within existing client base.
- Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
- Maintained meticulous records of all client interactions and transactions for future reference and analysis.
Automotive Sales Consultant
Campbell CDJR
10.2020 - 10.2023
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
Assistant Manager
Habitat for Humanity Restore
05.2017 - 02.2020
- Led training initiatives, enhancing employee skills and confidence.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Cultivated cohesive team environment by providing clear direction and support.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Associate Of Arts - Journalism And Mass Communication
University of Central Arkansas
Conway, AR05.2007
Skills
- Strong negotiation skills
- Effective time management
- Client relationship building
- Goal-oriented mindset
- Customer service
- Critical thinking
- Active listening
- Verbal and written communication
Timeline
Agent Representative
Eric Andrews State Farm
11.2023 - Current
Automotive Sales Consultant
Campbell CDJR
10.2020 - 10.2023
Assistant Manager
Habitat for Humanity Restore
05.2017 - 02.2020
Associate Of Arts - Journalism And Mass Communication
University of Central Arkansas
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