Dustin Miller
Hot Springs National Park
Summary
Dynamic professional with a strong track record in branch operations and team leadership. Skilled in inventory management and customer relationship development, consistently achieving high levels of customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
Work History
Branch Manager
West Termite pest and lawn
Hot Springs
08.2022 - 10.2025
- Managed daily branch operations and ensured compliance with safety regulations.
- Led a team of technicians, providing training and support for pest control services.
- Oversaw inventory management, ensuring adequate supplies for pest and lawn treatments.
- Developed and implemented marketing strategies to promote services within the community.
- Built strong customer relationships by addressing concerns and providing tailored solutions.
- Conducted regular performance reviews to assess staff skills and identify training needs.
- Collaborated with regional management to align branch goals with company objectives.
- Analyzed service reports to improve operational efficiency and customer satisfaction levels.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Created reports summarizing operational performance metrics for senior management review.
- Designed sales and service strategies to improve revenue and retention.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Service Technician
Coca-Cola
Hot Springs
01.2021 - 08.2022
- Maintained and repaired vending machines and beverage dispensers.
- Diagnosed issues using troubleshooting techniques and tools.
- Collaborated with team members to enhance service efficiency.
- Implemented safety procedures while performing repairs and installations.
- Conducted routine maintenance checks on equipment and systems.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Conducted service appointments to diagnose and fix problems.
Team Leader
Hitachi Automotive Systems Americas
Lexington
03.2014 - 11.2020
- Led team meetings to discuss project progress and address challenges.
- Coordinated daily operations to ensure efficient workflow and productivity.
- Mentored junior team members on best practices and operational procedures.
- Implemented process improvements to enhance team efficiency and effectiveness.
- Managed inventory control to maintain optimal stock levels for production needs.
- Trained staff on safety protocols and equipment usage in the workplace.
- Assisted in problem-solving to resolve operational issues quickly and effectively.
- Developed CNC programs for various machining operations and specifications.
- Conducted regular maintenance and troubleshooting on CNC equipment.
- Operated CNC machines to produce precision components from engineering drawings.
- Collaborated with engineering teams to optimize machining processes and improve efficiency.
- Trained junior programmers on CNC programming techniques and best practices.
- Implemented quality control checks to maintain standards in manufactured parts.
- Assisted in the selection of tooling and materials for specific projects and jobs.
- Trained other personnel in the safe operation of CNC machinery.
- Installed new cutting tools into machine spindles according to specifications.
- Created detailed program documentation, including machine setup instructions and tooling lists.
- Monitored tool wear, speeds, feeds, and other parameters during production runs.
- Tested, inspected and adjusted products in order to meet blueprint specifications.
- Collaborated with engineering teams to develop new processes for improved efficiency and quality control standards.
- Analyzed output data from machines to identify areas needing improvement.
- Optimized existing programs to reduce cycle times and improve part accuracy.
Amazon shipping clerk
Amazon
Lexington
11.2012 - 03.2014
- Processed incoming and outgoing shipments efficiently.
- Maintained accurate inventory records using warehouse management systems.
- Coordinated with team members to ensure timely order fulfillment.
- Operated forklifts and other machinery safely for material handling.
- Inspected packages for damages before dispatching to customers.
- Organized storage areas for optimal space utilization and accessibility.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Verified shipping documents for accuracy.
Education
Fountain Lake
Fountain Lake , ARSkills
- Branch operations
- Inventory management
- Customer relationship management
- Marketing strategy
- Reading Blue prints
- ID calipers
- OD calipers
- Height gauges
- Fork lift stand up, sit down, reach truck
- Cnc programming
- Cnc lathe
- Cnc funnel forming machine
- Vending and fountain machine maintenance
- Quality Control
Timeline
Branch Manager
West Termite pest and lawn
08.2022 - 10.2025
Service Technician
Coca-Cola
01.2021 - 08.2022
Team Leader
Hitachi Automotive Systems Americas
03.2014 - 11.2020
Amazon shipping clerk
Amazon
11.2012 - 03.2014
Fountain Lake