Dylan Telkamp
Bella Vista
Summary
Developed skills in high-pressure, fast-paced environments, excelling in task coordination and office management. Demonstrated ability to streamline processes and improve organizational efficiency. Seeking to leverage these transferable skills in new field, ensuring seamless operations and contributing to team success.
Overview
1
1
year of professional experience
Work History
Customer Loyalty Specialist
AT&T Wireless
2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Handled escalated issues efficiently while maintaining composure under pressure; ultimately leading to successful conflict resolutions that benefited both the customer and company.
Executive Administrative Assistant
Window Genie Of NWA
06.2024 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- incoming communications for urgency or importance prioritized correspondence accordingly for executive review or action.
Insurance Agent
Globe Life
01.2024 - 05.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Regional Sales Representative
Cellular Sales
2019 - 2022
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Provided ongoing training and support to junior sales representatives, enhancing their skills and improving overall team performance.
Education
Electronics And Technology
Northwest Technical Institute
Springdale, AR12.2016
Skills
- Expense reporting
- Customer service
- Office management
- Information confidentiality
- Logistics coordination
- Calendar management
- Scheduling
Accomplishments
- Created new payroll system that was 300% more efficient saving 150 hours annually.
- Employee of month 2 Months in a row.
- Reached Gold sales standards.
Hobbies
Pickle Ball Connoisseur
Pc Gamer
Building and Repairing computers
Timeline
Executive Administrative Assistant
Window Genie Of NWA
06.2024 - Current
Insurance Agent
Globe Life
01.2024 - 05.2024
Customer Loyalty Specialist
AT&T Wireless
2023
Regional Sales Representative
Cellular Sales
2019 - 2022
Electronics And Technology
Northwest Technical Institute
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