Dylan Wilson
Fort Smith
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines, while also improving processes, and customer relationships.
Overview
5
5
years of professional experience
Work History
Associate Enterprise Account Manager
ArcBest
07.2024 - Current
- Developed creative solutions to meet individual client needs.
- Provided timely updates on account activities, enabling the management team to make informed decisions in driving business growth.
- Built relationships with customers to establish long-term business growth.
- Attend multiple customer meetings to gain experience on the process of how we do business.
Quality Control Manager
General Pallets
01.2023 - 07.2025
- Managed the quality for accounts such as Rheem, ABB, & Covia.
- Developed and implemented quality control processes for manufacturing operations.
- Verified that all incoming materials met established criteria before being accepted into inventory.
- Ensured all employees followed safety protocols during inspections and testing procedures.
- Monitored supplier performance and initiated corrective actions.
Warehouse Manager/Admin
Progasket Solutions
04.2022 - 01.2023
- Supervised and trained warehouse team to uphold safety and compliance with regulations.
- Controlled warehouse order selection, packaging and truck loading.
- Resolved issues involving dispatched products to maintain high level of customer service.
- Oversaw daily warehouse operations and ensured smooth workflow.
- Built inventory system in excel.
- Communicated and quoted parts out to Sam’s Club and other customers.
Refrigeration Technician
Progasket Solutions
02.2021 - 04.2022
- Provided detailed documentation of work performed on each job for record-keeping purposes.
- Repaired and replaced faulty components such as door parts, wiring, hold opens.
- Built walk-in freezers for Sam’s Club, HEB, and Walmart.
- Interpreted blueprints for construction projects for Walmart and Sam’s Club.
Education
Bachelor of Science (B.S.) - Business Administration- Finance, Management
University of Arkansas- Fort Smith
Fort Smith, Arkansas05.2024
Skills
- Operational Improvements
- Corrective Actions
- Project Coordination
- Performance Evaluation
- Customer Service
- Employee Supervision
- Operation Monitoring
- Presentation Creation
- Strategic Planning
- Collaborative mindset
- Customer relationship management
- Performance tracking
Timeline
Associate Enterprise Account Manager
ArcBest
07.2024 - Current
Quality Control Manager
General Pallets
01.2023 - 07.2025
Warehouse Manager/Admin
Progasket Solutions
04.2022 - 01.2023
Refrigeration Technician
Progasket Solutions
02.2021 - 04.2022
Bachelor of Science (B.S.) - Business Administration- Finance, Management
University of Arkansas- Fort Smith
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