Dylon Manning
Fort Smith
Summary
Driven by a results-focused approach, I leveraged my negotiation and team leadership skills at Towson Pawn Too to enhance customer satisfaction and streamline operations. Expert in CRM and conflict resolution, I significantly improved team performance and customer loyalty, embodying professionalism and a positive attitude in high-stress environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash
Atlanta, TX
06.2025 - Current
- Delivered food orders promptly, ensuring customer satisfaction through timely service.
- Navigated complex delivery routes to optimize travel time and efficiency.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained vehicle cleanliness and performed regular safety checks to ensure compliance.
Material Handler
Texarkana Aluminum
Nash, TX
07.2025 - 01.2026
- Operated forklifts and pallet jacks to transport materials efficiently within facility.
- Loaded and unloaded trucks, ensuring accurate inventory management and organization.
- Maintained cleanliness and safety of work area, adhering to company policies and regulations.
- Collaborated with team members to optimize workflow and enhance productivity in operations.
- Conducted regular inspections of equipment to identify maintenance needs and prevent downtime.
Walmart Remodel Associate
Walmart
Atlanta, TX
01.2025 - 06.2025
- Led store layout redesigns to enhance customer experience and optimize product placement.
- Oversaw team workflows during remodels, ensuring timely completion of projects and adherence to safety protocols.
- Coordinated inventory management during renovations, minimizing disruptions to store operations.
- Trained new associates on remodeling processes and company standards, fostering a collaborative work environment.
- Implemented process improvements that increased efficiency in store resets and merchandise displays.
- Collaborated with management on strategic planning for seasonal remodels to align with marketing initiatives.
- Conducted quality checks on completed projects to ensure compliance with company standards and customer expectations.
Manager
Towson Pawn Too
4803 Towson Ave Fort Smith, AR 72901
01.2023 - 12.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Customer Service Representative
SYKES
Fort Smith, AR 72901
10.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pawnbroker
Cash America Pawn
Texarkana, TX
09.2018 - 07.2020
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on all items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Checked, organized and displayed inventory attractively to promote patron interest.
Server
Chilis's Bar and Grill
Texarkana, TX
03.2014 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Construction Worker
Wallace Construction
Marshall, TX
05.2012 - 03.2014
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Operated power equipment to move materials and promote job efficiency.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Loaded and unloaded materials onto trucks and trailers.
- Installed drywall, siding and other structural components.
- Managed safe and efficient use of tools and equipment on construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Mixed and poured concrete for variety of projects.
- Worked on sites, installing roofs and other exterior components.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Education
High School Diploma -
James Bowie High School
Simms, TX05-2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Sales Techniques
- Schedule Preparation
- Budget Control
- Expense Tracking
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Professional and Courteous
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Relationship Building
- Employee Development
- Reliability
- Professionalism
Timeline
Material Handler
Texarkana Aluminum
07.2025 - 01.2026
Delivery Driver
DoorDash
06.2025 - Current
Walmart Remodel Associate
Walmart
01.2025 - 06.2025
Manager
Towson Pawn Too
01.2023 - 12.2024
Customer Service Representative
SYKES
10.2021 - 01.2023
Pawnbroker
Cash America Pawn
09.2018 - 07.2020
Server
Chilis's Bar and Grill
03.2014 - 08.2018
Construction Worker
Wallace Construction
05.2012 - 03.2014
High School Diploma -
James Bowie High School