Earnest Williams
Little Rock
Summary
Accomplished Behavioral Health Intake Coordinator at St. Vincent Infirmary, adept in coaching and mentoring teams to enhance performance. Expert in intake admissions and medical terminology, with a proven track record of streamlining work processes and achieving compliance. Skilled in collaboration and prioritization, driving operational excellence and fostering a supportive environment.
Overview
12
12
years of professional experience
Work History
Behavioral Health Intake Coordinator
St. Vincent Infirmary
Little Rock
06.2023 - Current
- Receive and enter data for new and current patients via telephone and fax.
- Coordinate, sustain, and revise clinician's schedule according to authorizations and patient demands.
- Prepare clinical records for new patients upon receipt of referral.
- Manage tracking system to confirm clinical records reflect current status in compliance with company policy and regulatory mandates.
- Partner with clinical resources to oversee patient intake and inquiries and assess patient needs.
Shift Manager
Conway Behavioral Health
Conway
10.2021 - 05.2023
- Regularly evaluated individual and team performance to drive improvement initiatives.
- Participated in program budget development and monitored adherence to financial guidelines.
- Monitored supervisees' performance goals to ensure alignment with agency expectations.
- Conducted semi-annual evaluations for counseling team to assess effectiveness.
- Ensured achievement of clinical, financial, personnel, professional development, and training goals.
Mental Health Technician II
Wellstar Paulding Hospital
Hiram
02.2020 - 09.2021
- Documented patient mood, mental sharpness, sleep patterns, and eating habits to enhance safety.
- Conducted direct observation and recorded vital statistics to monitor patient health.
- Collaborated with treatment team to ensure delivery of safe, quality care.
- Performed patient care tasks including vital signs, intake/output, heights, weights, and activities of daily living.
- Facilitated admission, transfer, and discharge processes as directed by licensed staff.
Program Coordinator
Westcare Youth Academy
Carrollton
10.2017 - 02.2020
- Supervised scheduling of BHTS and non-clinical staff for program efficiency.
- Conducted monthly quality assurance reviews of treatment case files for compliance.
- Facilitated educational and family groups to support client engagement and development.
- Ensured timely collection of statistical data for program evaluation and planning.
- Monitored data collection processes and prepared Quality Improvement reports as required.
Mental Health Technician II
Northeast GA Health System
Gainesville
09.2016 - 09.2017
- Delivered direct patient care by monitoring and assisting with daily living activities.
- Collaborated with clinical team to formulate and execute treatment plans.
- Maintained accurate patient records, ensuring safety and supporting overall well-being.
- Trained residents in basic living skills while upholding a safe, healthy workplace.
- Planned educational programs to address social challenges and promote health improvement.
Direct Care Supervisor
Pathfinder Inc.
Jacksonville
08.2013 - 12.2015
- Determined staffing needs for direct care service delivery and arranged effective recruitment processes.
- Coordinated schedules for waiver and generic services across all alternative living arrangements.
- Executed weekly Medicaid billing functions for Supported Living staff, ensuring accuracy of approvals.
- Monitored compliance of direct care staff with positive behavior plans and required reporting.
- Conducted training sessions for new Supported Living staff on procedures and individualized protocols.
- Prepared documentation for new plans, continued stay reviews, and revisions per DDS standards.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05-2003
Skills
- Coaching and mentoring
- Team development
- Communication skills
- Feedback and confidentiality
- Collaboration and prioritization
- Organizational skills
- Analytical thinking
- Planning and scheduling
- Operational procedures
- Streamlined work processes
- Conflict management
- Technical support
- Intake admissions and medical terminology
- Record management
- Customer engagement and data entry
- Data access and retrieval
- Report creation
References
References available upon request.
Timeline
Behavioral Health Intake Coordinator
St. Vincent Infirmary
06.2023 - Current
Shift Manager
Conway Behavioral Health
10.2021 - 05.2023
Mental Health Technician II
Wellstar Paulding Hospital
02.2020 - 09.2021
Program Coordinator
Westcare Youth Academy
10.2017 - 02.2020
Mental Health Technician II
Northeast GA Health System
09.2016 - 09.2017
Direct Care Supervisor
Pathfinder Inc.
08.2013 - 12.2015
High School Diploma -
Pine Bluff High School