Ebonie Wesley
Texarkana
Summary
Dynamic professional with a proven track record at Ocean Canyon Resorts, excelling in customer service and adept in reservation software. Demonstrated ability to enhance team efficiency and foster client relationships, leading to increased referrals. Skilled in active listening and rapid data-entry, significantly reducing errors and improving response times in high-stress situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Reservation Specialist
Ocean Canyon Resorts
02.2022 - Current
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
Sales Associate
Conn’s Home Plus
01.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
911 Call Taker
Pafford EMS
02.2019 - 05.2021
- Participated in public outreach events, promoting awareness of emergency services and fostering community engagement with the 911 system.
- Provided critical support during natural disasters or large-scale incidents by coordinating resources and communicating pertinent information to first responders.
- Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decisionmaking.
- Improved response times by effectively prioritizing urgent calls and dispatching the appropriate assistance.
CNA
Heather Manor Nursing & Rehabilitation
04.2016 - 03.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma - General Studies
Hope High School
Hope, AR05.2016
Skills
- Customer service experience
- Active listening skills
- Team development
- Reservation software
Certification
Certified Nursing Assistant
Timeline
Reservation Specialist
Ocean Canyon Resorts
02.2022 - Current
Sales Associate
Conn’s Home Plus
01.2021 - 06.2022
911 Call Taker
Pafford EMS
02.2019 - 05.2021
CNA
Heather Manor Nursing & Rehabilitation
04.2016 - 03.2020
High School Diploma - General Studies
Hope High School
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