EBONY JOSHUA
Little Rock
Summary
Success-driven, resourceful, and self-motivated professional who achieves unprecedented results through innovation, initiative, and resourcefulness. Thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder who enrolls others to support positive change. Willing to relocate to: Texas - Memphis, TN - Memphis, TN - Little Rock, AR - Dallas, TX - Arkansas - Arkansas
Overview
10
10
years of professional experience
Work History
Multi Site Property Manager
NPM Residential-Timbers at Lakewood
Little Rock, AR
01.2025 - Current
- Running day to day operations for multiple properties.
- Completing financial analysis every month
- Completing executive summary for owners every month.
- Communicating with vendors every day on CAPEX projects for properties
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined property management processes for increased efficiency and cost savings.
- Managed capital improvement projects, enhancing property value and curb appeal for residents.
- Coordinated community events to promote positive tenant relationships and enhance overall living experience.
- Implemented innovative resident retention programs that fostered a strong sense of community across multiple sites.
- Conducted regular property inspections to maintain safety standards and address potential issues proactively.
Community Manager
RPM Living-Timbers at Lakewood
North Little Rock, AR
10.2023 - 01.2025
- Manage all phases of the operations, including personnel, leasing, maintenance, financial, administration and risk management.
- Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
- Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis.
- Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
- Provide management and leadership to property staff, including hiring and performance management.
Community Director
Asset Living-Timbers at Lakewood
Little Rock, AR
03.2023 - 10.2023
- Ensured all resident data is entered and recorded in the company’s property management system.
- Processed resident move-outs by reviewing lease terms, and notice requirements, applying appropriate fees and processing the deposit disbursement in accordance with established procedures and legal requirements.
- Managed communication between the vendor/contractor, account and company/owner as needed.
- Coordinated volunteer opportunities within the community, promoting civic engagement among residents.
- Collaborated on development of first annual Wellness Resource Fair.
- Streamlined administrative processes, resulting in a more efficient workflow for staff members.
- Established robust social media presence for the community that attracted new residents.
Property Manager
Vesta Realty-The Canopy Apartments
Little Rock, AR
09.2022 - 03.2023
- Provided overall direction and supervision of day-to-day property management with oversight responsibility for management of the properties within the geographic region.
- Inspected field operations and reviewed periodic reports from community managers to determine progress of occupancy and maintenance projects.
- Inspected properties to ensure the highest standards are maintained and evaluated maintenance, grounds, and housekeeping operations in areas of efficiency.
- Supervised and coordinated preparation of annual operating and capital budgets.
- Monitored and made recommendations on budget performance and prepared monthly or quarterly summary report of same.
Assistant Community Manager
AIMMS Property Management
Little Rock, AR
11.2021 - 09.2022
- Directed the operations of all aspects of the property management department, ensuring compliance with company policies and procedures.
- Oversaw the development and implementation of systems to control and monitor property expenses, revenues, and occupancy levels.
- Served as the primary point of contact for all property owners, tenants, and vendors.
- Ensured that all properties under the direction of the property management department are maintained in accordance with local, state, and federal laws and regulations.
Community Director
Trinity Multifamily
Little Rock, AR
08.2016 - 11.2021
- Developed, monitored, and oversaw all site management related programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
- Prepared annual operating budget; monitored and performed budget projections.
- Prepared all reports, including monthly management, weekly marketing, delinquency/occupancy, bad debt write-off, and expense reports.
- Recruited, hired, trained, and supervised the staff responsible for maintaining the property.
- Answered incoming calls and handled accordingly, whether it is a prospect or resident call.
- Completed all lease applications, assist with application verification, and notify prospective residents of results.
- Completed Guest Cards on all prospects, send thank-you notes and perform follow-up correspondence.
Key Holder
Clarks
Little Rock, AR
10.2015 - 08.2016
- Provided leadership support and help run the store when managers are away.
- Covered the sales floor zone and ensures that assigned areas are up to visual standards.
- Assisted in the opening and closing of the store.
- Worked the register, processes sales transactions, and uses product knowledge to drive add on sales.
Department Manager
JCPenney
Little Rock, AR
06.2015 - 10.2015
- Supervised associates engaged in all selling and operational activities, including inventory management, ringing POS transactions, and in performing services for customers.
- Performed operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviewed time sheets and other payroll documentation for accuracy and submit as appropriate.
- Monitored associate sales activities and productivity; acknowledged and communicated performance to associates; motivated and trains associates to achieve full potential.
- Assisted in the development of store associates; interpreted Key Performance Indicator reports and deliver coaching as needed.
Education
Bachelor's Degree - Business Administration
Walden University
07.2024
Bachelor of Science - Computer Science
University of Arkansas At Pine Bluff
Pine Bluff, AR05.2010
High School Diploma -
White Hall High School
White Hall, AR05-2007
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Nationwide Eviction
- MRI
- Multi-tasking skill set to manage multiple conversations via chat, email, and voice channels
- Excel
- Windows-based PC
- BOA Cash Pro
- Demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action
- Outlook
- Section 8
- Yardi
- Highly analytic thinker with demonstrated talent for planning, initializing, and implementing Ability to develop and drive new initiatives, work cross-departmentally, work within multidisciplinary teams, oversee projects to completion, and measure results
- Proven ability to coach, mentor and develop a team, through setting expectations, communication, coaching, feedback, and ongoing support
- OneSite
- PowerPoint
- In-depth knowledge of taking orders, computes charges, and administers billing or payments
- Anyone Home
- Handle confidential information with integrity and professionalism within Company Guidelines
- Highly skilled in providing information regarding products and services of the company
- Profit Star
- Strong proficiency with Internet
- Negotiation
- Ability to collaborate, communicate, set priorities, and organize the work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Intermediate to advanced skills and understanding of and Microsoft Word
Timeline
Multi Site Property Manager
NPM Residential-Timbers at Lakewood
01.2025 - Current
Community Manager
RPM Living-Timbers at Lakewood
10.2023 - 01.2025
Community Director
Asset Living-Timbers at Lakewood
03.2023 - 10.2023
Property Manager
Vesta Realty-The Canopy Apartments
09.2022 - 03.2023
Assistant Community Manager
AIMMS Property Management
11.2021 - 09.2022
Community Director
Trinity Multifamily
08.2016 - 11.2021
Key Holder
Clarks
10.2015 - 08.2016
Department Manager
JCPenney
06.2015 - 10.2015
Bachelor's Degree - Business Administration
Walden University
Bachelor of Science - Computer Science
University of Arkansas At Pine Bluff
High School Diploma -
White Hall High School
Bachelor of Science - Business Administration
Southern New Hampshire University