EBONY JOSHUA
Little Rock
Summary
Success-driven, resourceful, and self-motivated professional who achieves unprecedented results through innovation, initiative, and resourcefulness. Thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder who enrolls others to support positive change. Willing to relocate to: Texas - Memphis, TN - Memphis, TN - Little Rock, AR - Dallas, TX - Arkansas - Arkansas
Overview
10
10
years of professional experience
Work History
Multi Site Property Manager
NPM Residential-Timbers at Lakewood
01.2025 - Current
- Running day to day operations for multiple properties.
- Completing financial analysis every month
- Completing executive summary for owners every month.
- Communicating with vendors every day on CAPEX projects for properties
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined property management processes for increased efficiency and cost savings.
- Managed capital improvement projects, enhancing property value and curb appeal for residents.
- Coordinated community events to promote positive tenant relationships and enhance overall living experience.
- Implemented innovative resident retention programs that fostered a strong sense of community across multiple sites.
- Conducted regular property inspections to maintain safety standards and address potential issues proactively.
Community Manager
RPM Living-Timbers at Lakewood
10.2023 - 01.2025
- Manage all phases of the operations, including personnel, leasing, maintenance, financial, administration and risk management.
- Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
- Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis.
- Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
- Provide management and leadership to property staff, including hiring and performance management.
Community Director
Asset Living-Timbers at Lakewood
03.2023 - 10.2023
- Ensured all resident data is entered and recorded in the company’s property management system.
- Processed resident move-outs by reviewing lease terms, and notice requirements, applying appropriate fees and processing the deposit disbursement in accordance with established procedures and legal requirements.
- Managed communication between the vendor/contractor, account and company/owner as needed.
- Coordinated volunteer opportunities within the community, promoting civic engagement among residents.
- Collaborated on development of first annual Wellness Resource Fair.
- Streamlined administrative processes, resulting in a more efficient workflow for staff members.
- Established robust social media presence for the community that attracted new residents.
Property Manager
Vesta Realty-The Canopy Apartments
09.2022 - 03.2023
- Provided overall direction and supervision of day-to-day property management with oversight responsibility for management of the properties within the geographic region.
- Inspected field operations and reviewed periodic reports from community managers to determine progress of occupancy and maintenance projects.
- Inspected properties to ensure the highest standards are maintained and evaluated maintenance, grounds, and housekeeping operations in areas of efficiency.
- Supervised and coordinated preparation of annual operating and capital budgets.
- Monitored and made recommendations on budget performance and prepared monthly or quarterly summary report of same.
Assistant Community Manager
AIMMS Property Management
11.2021 - 09.2022
- Directed the operations of all aspects of the property management department, ensuring compliance with company policies and procedures.
- Oversaw the development and implementation of systems to control and monitor property expenses, revenues, and occupancy levels.
- Served as the primary point of contact for all property owners, tenants, and vendors.
- Ensured that all properties under the direction of the property management department are maintained in accordance with local, state, and federal laws and regulations.
Community Director
Trinity Multifamily
08.2016 - 11.2021
- Developed, monitored, and oversaw all site management related programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
- Prepared annual operating budget; monitored and performed budget projections.
- Prepared all reports, including monthly management, weekly marketing, delinquency/occupancy, bad debt write-off, and expense reports.
- Recruited, hired, trained, and supervised the staff responsible for maintaining the property.
- Answered incoming calls and handled accordingly, whether it is a prospect or resident call.
- Completed all lease applications, assist with application verification, and notify prospective residents of results.
- Completed Guest Cards on all prospects, send thank-you notes and perform follow-up correspondence.
Key Holder
Clarks
10.2015 - 08.2016
- Provided leadership support and help run the store when managers are away.
- Covered the sales floor zone and ensures that assigned areas are up to visual standards.
- Assisted in the opening and closing of the store.
- Worked the register, processes sales transactions, and uses product knowledge to drive add on sales.
Department Manager
JCPenney
06.2015 - 10.2015
- Supervised associates engaged in all selling and operational activities, including inventory management, ringing POS transactions, and in performing services for customers.
- Performed operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviewed time sheets and other payroll documentation for accuracy and submit as appropriate.
- Monitored associate sales activities and productivity; acknowledged and communicated performance to associates; motivated and trains associates to achieve full potential.
- Assisted in the development of store associates; interpreted Key Performance Indicator reports and deliver coaching as needed.
Education
Bachelor's Degree - Business Administration
Walden University
07.2024
Bachelor of Science - Computer Science
University of Arkansas At Pine Bluff
Pine Bluff, AR05.2010
High School Diploma -
White Hall High School
White Hall, AR05-2007
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Nationwide Eviction
- MRI
- Multi-tasking skill set to manage multiple conversations via chat, email, and voice channels
- Excel
- Windows-based PC
- BOA Cash Pro
- Demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action
- Outlook
- Section 8
- Yardi
- Highly analytic thinker with demonstrated talent for planning, initializing, and implementing Ability to develop and drive new initiatives, work cross-departmentally, work within multidisciplinary teams, oversee projects to completion, and measure results
- Proven ability to coach, mentor and develop a team, through setting expectations, communication, coaching, feedback, and ongoing support
- OneSite
- PowerPoint
- In-depth knowledge of taking orders, computes charges, and administers billing or payments
- Anyone Home
- Handle confidential information with integrity and professionalism within Company Guidelines
- Highly skilled in providing information regarding products and services of the company
- Profit Star
- Strong proficiency with Internet
- Negotiation
- Ability to collaborate, communicate, set priorities, and organize the work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Intermediate to advanced skills and understanding of and Microsoft Word
Timeline
Multi Site Property Manager
NPM Residential-Timbers at Lakewood
01.2025 - Current
Community Manager
RPM Living-Timbers at Lakewood
10.2023 - 01.2025
Community Director
Asset Living-Timbers at Lakewood
03.2023 - 10.2023
Property Manager
Vesta Realty-The Canopy Apartments
09.2022 - 03.2023
Assistant Community Manager
AIMMS Property Management
11.2021 - 09.2022
Community Director
Trinity Multifamily
08.2016 - 11.2021
Key Holder
Clarks
10.2015 - 08.2016
Department Manager
JCPenney
06.2015 - 10.2015
Bachelor's Degree - Business Administration
Walden University
Bachelor of Science - Computer Science
University of Arkansas At Pine Bluff
High School Diploma -
White Hall High School
Bachelor of Science - Business Administration
Southern New Hampshire University
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