ROLYSHA SMITH
Littlerock
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure professional-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Fluent in PC and Microsoft applications. Proficient in default loan and support servicing, operations, and customer service. Well organized individual with strong remediation skills. Excellent timemanagement and judgment skills. Ability to organize, prioritize, manage, and perform multiple tasks and projects simultaneously. Self-starter with ability to quickly adapt to change and re-organization.
Overview
11
11
years of professional experience
Work History
Flight Attendant
PSA Airlines
07.2022 - 04.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Content Review Analyst
Genpact/Facebook
04.2018 - 11.2021
- Conducted thorough research on various topics, enabling accurate assessment of content relevance and appropriateness.
- Established productive working relationships with colleagues through effective communication and collaboration.
- Identified patterns in user behavior to predict potential areas of concern within the platform''s content ecosystem.
- Leveraged advanced analytical skills for precise evaluation of sensitive or controversial material.
- Maintained up-to-date knowledge of industry trends and best practices to ensure relevance in content analysis.
- Demonstrated strong attention to detail when identifying discrepancies between submitted content and platform requirements.
Field Consultant
JS Appraisals
08.2015 - 04.2018
- Assisted with data entry for appraisals using systems Alamode and Wintotal.
- Acted as a remote Field Supervisor locating distressed properties in the DFW area.
- Create, maintain, and enter information into databases.
- Set and manage paper or electronic filing tems, recording information, updating paperwork, or maintaining documents, such correspondence and other material.
- Complete forms in accordance with company procedures.
- Conduct searches to find needed information, using such sources as the Internet.
REO Premarketing/ SR Evictions Specialist
Corelogic/ Fannie Mae
11.2012 - 06.2015
- Liason for FannieMae Extensive interaction in developing and maintaining relationships with internal and external business partners. Prepare management reports and monitor eviction process for residential assets. Responsible for maintaining and managing daily activities of reports for tasks within the workflow to ensure a timely resolution. Responsible for determining the amount offered to tenants for cash for keys process prior to eviction. Review and approve Education invoices for asset trash outs and lockouts .Communicate daily with bank Attorneys and agents. Prepare, and Monitor the daily progress of evictions to arrange the marketability of assets.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Education
Associate of Arts - Aesthetician
ATLANTA INSTITUTE OF AESTHETICS
Atlanta, GA04.2005
Elementary Education
University of Arkansas At Little Rock
Little Rock, AR05.1992
Skills
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Verbal and written communication
- Safety Procedures
- Leadership Qualities
- Interpersonal communications
- Company policy adherence
Timeline
Flight Attendant
PSA Airlines
07.2022 - 04.2024
Content Review Analyst
Genpact/Facebook
04.2018 - 11.2021
Field Consultant
JS Appraisals
08.2015 - 04.2018
REO Premarketing/ SR Evictions Specialist
Corelogic/ Fannie Mae
11.2012 - 06.2015
Associate of Arts - Aesthetician
ATLANTA INSTITUTE OF AESTHETICS
Elementary Education
University of Arkansas At Little Rock
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