Summary
Overview
Work History
Education
Skills
Timeline
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ERICA JOHNSON

Financial Operator
Camden

Summary

Highly skilled financial and administrative professional with nearly a decade of experience in government operations, tax collection, cash management, financial reporting, and team leadership. Recognized for accuracy, professionalism, problem-solving, and maintaining integrity in high-pressure environments. Proven ability to oversee daily financial operations, supervise staff, improve workflow efficiency, and deliver exceptional public service while handling sensitive financial information with discretion and precision. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

Chief Deputy Tax Collector

Ouachita County Courthouse
02.2022 - Current
  • Lead daily operations of tax collectors office, ensuring and accuracy in handling cash and financial reporting
  • Record keeping and audits.
  • Lead, train and mentor office staff to maintain efficient operations, strong customer service standards and accurate financial processing.
  • Coordinate with multiple departments to streamline tax collection process and resolve discrepancies.
  • Trained and mentored junior staff on tax collection systems and customer service best practices.
  • Analyzed data trends in tax collections to inform strategic decision-making and resource allocation.
  • Assisted taxpayers with understanding their obligations and payment options, fostering a positive relationship between the public and the tax office.

Deputy 1 Tax Collector

Ouachita County Courthouse
05.2019 - Current
  • Managed high-volume daily cash collections while ensuring accuracy, accountability, and compliance with county financial procedures.
  • Assisted in developing improved procedures for transaction processing.
  • Maintained accurate records and prepared financial reports.
  • Oversaw staff in daily operations.
  • Trained and mentored junior staff on tax collection procedures and software usage.
  • Oversaw daily operations of tax collection, improving workflow efficiency and accuracy.

Deputy Collector

Ouachita County Courthouse
09.2016 - 05.2019
  • Supported the finance team in cash handling
  • Delivered professional customer service to taxpayers in office and over the phone.

Education

Associates Professional Studies -

Southern Arkansas University - Tech
01-2016

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Harmony Grove School
01-2011

Skills

  • Financial Operations
  • Regulatory Compliance
  • Records Management
  • Team Leadership
  • Public Administration
  • Conflict Resolution
  • Process Improvement
  • Auditing Support
  • Administrative Operations

Timeline

Chief Deputy Tax Collector

Ouachita County Courthouse
02.2022 - Current

Deputy 1 Tax Collector

Ouachita County Courthouse
05.2019 - Current

Deputy Collector

Ouachita County Courthouse
09.2016 - 05.2019

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Harmony Grove School

Associates Professional Studies -

Southern Arkansas University - Tech
ERICA JOHNSONFinancial Operator