Edgar Aguilar

Assistant Manager

K Mac Enterprises

09.2022 - 10.2025

Assisted in daily operations and coordinated team schedules to ensure smooth workflow.
Engaged with customers to address inquiries and enhance overall service experience.
Contributed to training new staff members on company policies and customer service protocols.
Implemented organizational systems for improved efficiency in administrative tasks.
Monitored compliance with safety regulations to maintain a secure work environment.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.