Edinson Moreno
Salesforce Administrator
Summary
Certified Salesforce Administrator and Electronic Engineer. Experienced in meeting needs with good communication and teamwork skills. Accomplished at leveraging past lessons to inform future decision-making, Skilled in SQL and I like to build Flows in Salesforce for fun.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Business Analyst
Solucionet S.A.
01.2024 - Current
- Conducted interviews with key business stakeholders to collect information on business processes and requirements.
- Create User Stories.
- CreateBugs reports
- Work in AGILE framework.
- Manage Work items in Jira
- Salesforce Commerce Cloud
Business Analyst
Accenture Argentina
06.2022 - 01.2024
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Created User Stories
- Transitioned requirements to developers
- Worked in AGILE framework
- Managed Work items in Azure DevOps
- Communicated with teams from different parts of the world
- I've successfully taken to production over 40 User stories
- Configured Salesforce Org.
Production Technician
Prevent Gas S.A.
06.2018 - 06.2022
- After-sale Technical Support
- Calibrated gas Sensors on Field to maintain adherence to quality standards.
- Assembled and Tested Industrial electronic gas detectors.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Proofread User's manuals.
Information Technology Manager
Homecenter de Venezuela C.A.
05.2014 - 10.2017
- Proofread User's manuals
- Trained and assisted as Technical support
- Designed and implemented computers' maintenance schedules
- Installed and Maintained electrical circuits.
Development Engineer
Yake Solar Power Corp
04.2013 - 05.2014
- Installed and maintained solar panels and backup systems
- Tested and designed Solar generators
- Proofread User's manuals
- Provided Sales and After-Sales Support.
Education
Salesforce Certified Administrator - Customer Relationship Management.
Trailhead By Salesforce
05.2001 -
Bachelor of Science - Electronics Engineering
Instituto Universitario Politécnico Santiago M.
Nueva Esparta, Venezuela 05.2001 -
Skills
SOQLundefined
Fluent Languages
- English
- Spanish
Timeline
Business Analyst
Solucionet S.A.
01.2024 - Current
Business Analyst
Accenture Argentina
06.2022 - 01.2024
Production Technician
Prevent Gas S.A.
06.2018 - 06.2022
Information Technology Manager
Homecenter de Venezuela C.A.
05.2014 - 10.2017
Development Engineer
Yake Solar Power Corp
04.2013 - 05.2014
Salesforce Certified Administrator - Customer Relationship Management.
Trailhead By Salesforce
05.2001 -
Bachelor of Science - Electronics Engineering
Instituto Universitario Politécnico Santiago M.
05.2001 -
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