elaine hargrove
DeWitt
Summary
Proven leader in hospitality and customer service, with a track record of enhancing customer satisfaction and streamlining operations at Papaw's Pizza. Skilled in POS system operation and fostering efficient, organized work environments. Achieved significant improvements in service delivery and team performance, demonstrating strong multitasking abilities and a professional demeanor.
Overview
23
23
years of professional experience
Work History
Wait Staff Member
Papaw's Pizza
04.2023 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables concurrently, ensuring consistent service excellence.
Dietary Manager
Crestpark Nursing Home
11.2022 - 03.2023
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
Sales Manager Intern
Kathy's Oasis
08.2014 - 10.2022
- Conducted market research to identify potential clients and establish new business connections.
- Monitored target accounts closely to capitalize on opportunities as they arose within the market landscape.
- Participated in industry events to expand professional network and stay current on market trends.
- Assisted in preparing monthly reports, highlighting progress towards team goals and areas for improvement.
- Maintained accurate records of client interactions, ensuring seamless follow-ups on ongoing deals.
- Organized sales presentations for prospective clients, showcasing the benefits of company products and services.
- Boosted customer satisfaction by proactively addressing concerns and providing timely solutions.
- Generated increased revenue by upselling additional products or services based on client needs assessment during meetings or calls.
- Shadowed experienced Sales Managers during client meetings, refining negotiation tactics through hands-on learning experiences.
- Enhanced client relationships through regular communication and personalized service offerings.
- Supported senior Sales Managers in managing key accounts, fostering long-term partnerships with clients.
Waitress Supervisor
Rice Paddy
07.2002 - 08.2014
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Boosted customer satisfaction with quick and accurate order processing.
- Managed inventory effectively to prevent shortages and reduce waste.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
Education
Associate Of Arts - Business Management
Phillips Community College of University of Arkans
De Witt, AR05.2007
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
Timeline
Wait Staff Member
Papaw's Pizza
04.2023 - Current
Dietary Manager
Crestpark Nursing Home
11.2022 - 03.2023
Sales Manager Intern
Kathy's Oasis
08.2014 - 10.2022
Waitress Supervisor
Rice Paddy
07.2002 - 08.2014
Associate Of Arts - Business Management
Phillips Community College of University of Arkans
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