Eleisha K Ulmer
Bryant
Summary
Experienced Activity Director with a proven track record in planning and executing daily activities, fostering resident engagement, and personalizing programs. Skilled in managing monthly calendars, coordinating volunteers, and effectively managing activity budgets. Possesses exceptional interpersonal skills and remains composed in emergency situations. Recently graduated and certified in the medical billing and coding field. Eager to expand my career in this industry and committed to enhancing my skills and making valuable contributions to the success of a healthcare organization. Additionally, bring valuable experience as a front desk receptionist and retail assistant manager. Diverse range of job experiences adds significant value to any team or organization. Passionate about working with like-minded individuals to achieve and crush goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Activity Director
Fox Ridge Assisted Living
03.2023 - 10.2024
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
Front Desk Receptionist
Fox Ridge
08.2021 - 03.2022
- I have a broad spectrum of responsibilities
- I receive appointment requirements from local nursing staff that I am tasked to call and schedule those appointments in agreement with transportation availability as well as resident availability
- Being the Front Desk Receptionist I am also responsible for ensuring any and all visitors receive a warm welcome, and any assistance they require
- This can be anything from questions to assisting them in picking up or drop off of any resident
- I work hand in hand with supervision as well as event and marketing, making and receiving phone calls and emails, in order to assist in daily operations
- My job duties also require me to be vigilant in the safety of the residents, assisting nursing staff in communicating any and all health scares
- These may include, fall risk, flight risk, cardiac arrest, and in some cases even death
- During the downtime, I have the opportunity to enjoy conversation with the residence while getting to know them and making sure they feel welcome.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Sales Associate/Keyholder/Assistant Manager
Kirkland’s
08.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Kirkland
01.2017 - 08.2018
- I assist in unloading weekly truck for merchandise restock, unpacking, and setup on sales floor
- This includes ensuring all product is unboxed and verified before stocking the items
- I am also required to adjust and rebuild displays to follow the changes in season and Holidays using diagrams provided by the corporate offices
- Furthermore, I strive to provide a pleasant shopping experience for each customer by lending a helping hand in choosing gifts and other merchandise for their homes and families
- As a cashier, I present a positive lasting impression to shoppers as their last contact when leaving the store
- After a break in employment due to the Covid-19 pandemic where I was a stay-at-home mother, I returned to Kirkland’s
- I am currently continuing the same duties as before the pandemic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Yukon Club
09.2012 - 12.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Server / Cashier
Barista
09.2013 - 12.2013
- Job roles consisted of morning Coffee Bar Barista and Yukon Club Server, as well as part of a special event team for awards ceremonies
- As a server for the club during lunch and dinner hours, I ensured all orders were correct and received in a timely manner
- During my time working with the event team, I served in a more formal setting during awards ceremonies, closing ceremonies, and graduations
- Due to the nature of the job as well as the customer base, I was required to be precise with each duty and accomplish each task in a timely manner
- Through my time in this position, I was able to gain additional experience in Customer Service, working as a team, and Time Management.
Inn Cleaner
Gold Rush Inn
03.2012 - 09.2013
- Worked as part of a team to ensure each room was clean to inspection standards within Gold Rush Inn and Eielson AFB temporary military housing
- Required to not only provide local military families with top notch rooms, but to foreign military agencies as well
- Foreign military agencies consisted of all allied forces deployed to Eielson AFB, AK as part of annual flight training, Red Flag AK.
Deli Clerk Associate
Hannaford
09.2011 - 01.2012
- Duties consisted of assisting other clerks in providing outstanding customer service to customers daily as well as doing so in a very timely manner
- Additionally, I worked as a product stocker, ensuring shelves were full and front faced to encourage sales and ensure product availability
- This position required me to pay attention to detail to best fulfill the customers wants or needs
- Attention to detail was also required due to safety hazards presented by equipment used daily.
Education
High School Diploma -
Murdock Middle High
Skills
- Team Player
- Self-Driven
- Motivated
- Customer Service
- Problem Solving
- Multitasking
- Efficiency
- Detail Oriented
- Scheduling
- Telephone Skills
- Organization Skills
Certification
Medical billing and coding.
Timeline
Activity Director
Fox Ridge Assisted Living
03.2023 - 10.2024
Front Desk Receptionist
Fox Ridge
08.2021 - 03.2022
Sales Associate/Keyholder/Assistant Manager
Kirkland’s
08.2019 - 03.2020
Sales Associate
Kirkland
01.2017 - 08.2018
Server / Cashier
Barista
09.2013 - 12.2013
Waitress
Yukon Club
09.2012 - 12.2013
Inn Cleaner
Gold Rush Inn
03.2012 - 09.2013
Deli Clerk Associate
Hannaford
09.2011 - 01.2012
High School Diploma -
Murdock Middle High
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