Elina Meistere
Riga
Summary
I am currently traveling In Argentina, but searching for a remote work opportunity. I will return to Latvia shortly. I am also willing to relocate.
I have been working in Hospitality for several years and this experience has formed my personality and helped to gain new skills as well as improve the ones I had. I am optimistic, compassionate with a dynamic spirit, and. I consider myself a good team player but I tend to take leadership when necessary. I believe that positive and effective interaction between people can be formed by having basic knowledge about human psychology and behaviour. I have been working with international guests and learned a lot about different cultures that have helped me to adapt to change quickly and expand my horizon and improve language skills. I like to work with people because each individual can be a challenge or inspiration. I am working on my character and self-improvement daily and I would like to learn new skills, new ways of thinking, and overall expand knowledge in different areas and work fields. My goal is to become part of something bigger than myself and bring positive changes in the world, even if those are small steps.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Bachelor of Arts
3
3
Languages
Work History
Demi Chef De Bar
Grand Hotel Kronenhof 5 stars
Pontresina
12.2018 - 10.2021
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in team-building activities to enhance working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Poured and prepared mixed drinks for over 200 customers daily.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Decreased waste, following strict recipes and drink measurement protocol.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Improved customer service rankings by resolving issues quickly and accurately.
Reception Front Desk
Silvretta Parkhotel 4 Stars
Klosters
06.2018 - 10.2018
- Monitored company inventory to keep stock levels and databases updated.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bartender
Silvretta Parkohotel
Klosters
12.2017 - 03.2018
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Grand Hotel Europe 4 Stars
Luzern
05.2017 - 11.2017
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Trained 4new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Decreased waste, following strict recipes and drink measurement protocol.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Orchestrated numerous private parties, business meetings and formal engagements.
Bartender
Silvretta Parkohotel 4 Stars
Klosters
12.2016 - 05.2017
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Orchestrated numerous private parties, business meetings and formal engagements.
Houskeeping/Reception Internship
Grand Hotel Europe 4 Stars
Luzern
03.2016 - 11.2016
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees and payments.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Entered customer data into room system and updated information when patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
F&B Service Internship
Hotel Kastanienbaum
Luzern, Kastanienbuam
02.2015 - 07.2015
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
F&B Service Internship
Cresta Sun 4 Stars
Davos
03.2014 - 08.2014
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Education
Certiciate - Online Business Masterclass
Udemy
Online Course04.2022
Neuro-Linguistic Programming - Certificate
Udemy
Online Course03.2022
Life Coaching - Certificate
Udemy
Online Course03.2022
Advanced Self Hypnosis - Certificate
Udemy
Online Course 10.2021
Bachelor of Arts - Global Business Management
The Robert Gordon University
Luzern, Switzerland 11.2016
High School Diploma -
Privat Humanitarian Gymnasium
Riga, Latvia 06.2013
Skills
- Guest Service & Communication
- Honest and Dependable
- Self-Motivated
- Fluent English
- Flexible
- Open Minded and Optimistic
- Management Skills
Additional Information
- Nationality , Latvian Driving license B(78)
Certification
- Bachelor of Arts
- Global Business Management, Robert Gordon University Aberdeen - August 2013 - December 2016
Snowboarding, water sports, Psychology, Philosophy
I am passionate about individual sports such as snowboarding, ice skating, kiteBoard, jet ski, wakeboard, rafting and other extreme sports. I also like to read and continue to educate myself more about psychology, human behavior and neuroscience in order to become a better communicator and I would be able to use my skills in my work field as well. I am constantly searching for new self-development methods and I improve myself and my mindset through meditation and yoga.
Languages
Latvian
Native language
English
Proficient
C2
German
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Demi Chef De Bar
Grand Hotel Kronenhof 5 stars
12.2018 - 10.2021
Reception Front Desk
Silvretta Parkhotel 4 Stars
06.2018 - 10.2018
Bartender
Silvretta Parkohotel
12.2017 - 03.2018
Bartender
Grand Hotel Europe 4 Stars
05.2017 - 11.2017
Bartender
Silvretta Parkohotel 4 Stars
12.2016 - 05.2017
Houskeeping/Reception Internship
Grand Hotel Europe 4 Stars
03.2016 - 11.2016
F&B Service Internship
Hotel Kastanienbaum
02.2015 - 07.2015
F&B Service Internship
Cresta Sun 4 Stars
03.2014 - 08.2014
Certiciate - Online Business Masterclass
Udemy
Neuro-Linguistic Programming - Certificate
Udemy
Life Coaching - Certificate
Udemy
Advanced Self Hypnosis - Certificate
Udemy
Bachelor of Arts - Global Business Management
The Robert Gordon University
High School Diploma -
Privat Humanitarian Gymnasium